Operations

Sabre Upgrades Travel Agencies With Branding, Service Features

Posted on August 26, 2009

Sabre's enhanced Virtually There travel itinerary service features faster access to trip data and new mobile phone capabilities

SOUTHLAKE, TX. - Sabre Travel Network finished deploying its enhanced Virtually There itinerary product used by 30,000 travel agencies and millions of business and leisure travelers worldwide.

Virtually There eases access to trip information, eliminating the need for travelers to recall their reservation code. Travelers can get more detailed information on each component of their trip, using tools that track flight and gate information, airport security wait times, access city guides, and more. The enhanced service is available in 17 languages for both web and mobile devices.

Sabre demonstrated its Virtually There program at the National Business Travel Association Annual Conference and Exhibition held this week in San Diego.

"Virtually There saves us time, reduces costs and keeps my customers happy," said Aida Fournier, founder and president of Connections Travel in Puerto Rico. "Today, clients expect you to be available to be engaged with them at all times.  From a customer engagement standpoint, Virtually There has delivered dramatic change in our agency services; customers love it and we have reduced our itinerary delivery costs by more than 80% since we deployed the solution."

Sabre extended many new and existing web features to the mobile device in the enhanced version of Virtually There. Additionally, Sabre is working with its numerous worldwide airline customers to incorporate online and mobile check-in capabilities via the Virtually There web and mobile platform.

Other new features include:

Virtually There is an established traveler companion, providing relevant and timely information to travelers 24/7. In addition to the new features, a broad spectrum of travel information is conveniently accessible through Virtually There, including:

  • Flight information - schedules, delays, and cancellations
  • City Guide information such as history, attractions and places to eat
  • Weather
  • Currency converter
  • Flight Tracker
  • Maps and driving directions

"The newly redesigned Virtually There exemplifies Sabre Travel Network's ongoing investment in and delivery of technologies that enhance travel agency services on a global scale," said Greg Webb, chief marketing officer for Sabre Holdings. "With a host of new configurable options, agencies can meet the twin objectives of increasing brand awareness and exceeding customer service expectations."

Media can preview the enhanced Virtually There service via an online screen demonstration on Sabre Travel Network's Web site.

About Sabre Travel Network
Sabre Travel Network, a Sabre Holdings company, provides end-to-end solutions for corporate and leisure travel. The Sabre(R) GDS is the foundation for these solutions, providing a ready-built efficient marketplace that connects travel suppliers, including hundreds of airlines and thousands of hotels, with more than 55,000 travel agency locations. Sabre collectively handles more than 70% of the BTN 100 bookings.

Information: http://www.sabre-holdings.com.

Related Topics: reservation management software, trip tracking

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