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BOSTON - FlightView, a company that brings real-time accurate and actionable information to airports and airlines, today unveiled an offering to meet the growing customer service demands confronting airports of all sizes.
With budgets on hold in every travel sector, airports face a double-edged sword - delivering customer service to travelers while cutting operating costs.
FlightView's newest offering: Customized Flight Information Web sites for each airport with trusted and valuable travel information - paired with brand-name advertising. Airports get a major upgrade in how they present critical travel information with a nominal set-up fee.
The new state-of-the-art Web site makes it possible for passengers and other viewers to rely on the airport for real-time flight information without ever having to navigate away from the airport's content rich pages. Along with this, the increased traffic to the Web site appeals to advertisers, making it easier to reach the elusive high-value audience - the traveler.
Airports can actually turn their sites into net money-makers once audience thresholds are reached. "We're helping cash-stretched airports turn customers into revenue streams," said Michael Benjamin, CEO of FlightView. "Isn't that a nice way to weather the storm?"
Having an information-rich site also cuts hidden - and not-so-hidden - operating costs, namely the need for staff on hand to answer thousands of calls each year about weather, delays, and day-to-day flight status.
The revamped sites also brand smaller airports as competitive powerhouses, with top-tier information reinforced by ads from major global brands.
"FlightView's solution makes it possible for us to offer first-class service to the more than 500,000 people visiting the airport each year," said Len Nelson, director of aviation, Idaho Falls Regional Airport (IDA). "The offering makes it possible for us to move from a low-cost alternative for Jackson Hole and Yellowstone to the preferred route."
FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's mobile, Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information.
FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline, and travel companies.
FlightView's software services and solutions are relied upon by the U.S. government, the world's largest airlines, airports, aviation, and travel professionals, ground transportation companies, and news outlets.
Founded in 1981, and headquartered in Boston, FlightView has more than 20 years of experience in building and supporting mission-critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.
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