ABC Companies Offers Emergency Guide For Clients
The U.S. seller of Van Hool motorcoaches recently distributed this advisory about its operations and crisis resources.
The blog is about what probably happens in cities around the country with corporate passengers. As I arrived in the baggage claim area of Dulles International Airport recently, I began searching for a chauffeur holding a sign with my name on it. In my new position as the marketing manager of an industry vendor, I travel quite a bit and see the world from the passenger point of view. There was no one holding a sign with my name. I decided to venture out to the curb believing my chauffeur might be sitting at the curb. Nope, not there!
The temperature was 82 degrees so I retreated back inside to wait near baggage claim. I went through my emails to find the assigned company name and number. I called them and got the automated greeting with the familiar prompts of, Press #1 for this and #2 for that. Once I pressed a button, someone answered and said, “Let me transfer you to dispatch.” These few minutes only made the situation worse as I had a 5:30 p.m. meeting and it was about 4 p.m. I was told to “stay put” and someone would come get me.
I was soon escorted to a nasty, beat up Town Car with scratches in the paint and two packs of cigarettes on the passenger seat next to the driver’s seat. The driver opened my door for me to slide into the backseat while he loaded my luggage. The car was blistering hot and smelled of cigarettes. I couldn’t wait for him to turn the car on and kick the A/C on.
The ride to the hotel was filled with comments from my driver about religion having nothing to do with terrorism. He pointed out that he was Middle Eastern so he knows about these things. What a great ride! I really couldn’t wait to get out of the car. While I could have asked him to wait for a few minutes while I checked in and dropped off my bags, I released him and took a taxi to the meeting instead. I felt safer.
Needless to say, I booked a different service to take me to the airport.
Related Topics: airports, client greetings, customer service, Jim Luff, Shop Talk blog
The U.S. seller of Van Hool motorcoaches recently distributed this advisory about its operations and crisis resources.
Operators and vendors can benefit from listening to leaders with long-range perspective.
LCT With You: Jim Luff talks a bit about the COVID-19 situation and how operators can make it through times.
Vehicle Pick of the Week: No matter what weather or terrain you deal with in your service area, this SUV can get you through some rough roads.
The luxury SUV will use GM’s new BT1 platform.
Vehicle Review: This opulent four-door emphasizes comfort, quiet, and plenty of value.
Vehicle Review: It has a fresh and sleek design, a new four-cylinder gas engine, and abundant safety systems.
Both automakers have taken up the challenge of delivering modern vehicles that fit their customers’ lives.
This first edition list compiles the first wave of contacts and policies for operators who need to shift business and payment arrangements to cope with the COVID-19 crisis.
The Minority Limousine Operators of America hit all the critical financial and operational hot spots for how business owners can deal with the COVID-19 cash and revenue crunch.
We are opening up our media arms for your company PSAs, updates, and announcements during these hard times.
Seven trade groups outline actions to save industry in letter to President Trump and Congress amid staggering losses.
Here is an example of a guide on what to cut from your operations and decisions to make as circumstances continuously change.
The industry vendor is helping operators by providing a resource that will help them stay in front of clients during this turbulent time.
With the coronavirus pandemic destabilizing the entire global travel industry, it’s a stressful time for both companies and consumers.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
Small Businesses In Limbo As They Await Financial Help
The Scoop On How To Get SBA Bridge Loans
Longtime Operator Offers Wisdom For Worst Times
anthony
| about 5 years agoWhat was your company paying for the transfer? What is the low end for the area and what is the high end corporate service? In los angeles i still cant believe some of the livery vehicles companies are running...... even our favorite guy from long beach with his chinese tires on his sedans.. its a shame :(