How To Handle Toxic Employees In A Limo Operation

Jim Luff
Posted on February 3, 2016

We've all seen them. They lurk in the corner and talk to their co-workers about how horrible the environment is. They talk about the equipment. They talk about their hours and assignments. When you see them, they are polite to your face and attempt to make you believe they are a team player, when in reality they poison your operation.

Some people are negative by nature, and if it is not caught in the interview process, it equals introducing a cancer cell into your organization. One cell can multiply quickly and infect other team players with their caustic and negative views. Whether their claims are factual or baseless doesn't really matter. A true team player recognizes a problematic situation and presents it to management and will even offer a solution or offer to fix the problem themselves with management approval and input.

It is usually a dedicated employee who will bring the situation to your attention. While it might be easier to sweep the matter under the carpet than address it head on, avoiding it causes another problem. The employee who informed you may decide that you really don't care or didn't take them seriously, and now you have another cell in the organization "infected" due to your lack of response and action.

While it may seem harsh, after 25 years in the business, I recommend immediate termination. The rogue employee might also be talking to your clients about his view on your operation, causing the loss of a client. Termination sends a clear message that you will not tolerate toxic employees.

Related article: 5 Types Of Toxic Employees

Related Topics: employee issues, employee management, hiring, How To, human resources, Jim Luff, operations, Shop Talk blog

Jim Luff General Manager
Comments ( 1 )
  • anthony

     | about 5 years ago

    If your company has issues with a "toxic employee" Thats a clear sign that there are problems with your company and you need to address the issues. A limousine company is a company that provides a clean vehicle and a chauffeur picking up customers on time and adapting to customers changes and needs. Very simple. Toxic employees are born at companies that usually dont follow the industry correctly. Punishing drivers that complaint about long hours, vehicles dirty, vehicles with constant issues that are not fixed.. etc etc

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