ABC Companies Offers Emergency Guide For Clients
The U.S. seller of Van Hool motorcoaches recently distributed this advisory about its operations and crisis resources.
In the most recent scenario, a bride significantly delayed boarding at a hotel causing her to be late to her wedding. The transportation service was prepaid for three hours. Arriving at her wedding an hour late put everything behind an hour. I know, I know….an hour late to your own wedding is another blog in itself.
After the service, the bride and groom instructed the chauffeur to drive to various locations for the purpose of taking photos. Everything went according to the original plan except that everything was done one hour later than the original timeline.
At the conclusion, the chauffeur awkwardly explained to the newlyweds that they owed for an additional hour of service. The groom fuddled around in his pockets and explained to the chauffeur that he had no cash and no wallet in his rented tux pants. What was the chauffeur to do? Beat the crap out of him until he paid? Go find their parents and ask them to pony up? It’s awkward all the way around.
When we called the bride on Monday, she indicated that she was in Hawaii and would not return home for a week, and they did not have a credit card to use over the phone. Really? A little hard to believe.
What should I do now?
Related Topics: cash flow, customer service, difficult clients, improving cash flow, Jim Luff, money, operations, Shop Talk blog, weddings
The U.S. seller of Van Hool motorcoaches recently distributed this advisory about its operations and crisis resources.
Operators and vendors can benefit from listening to leaders with long-range perspective.
LCT With You: Jim Luff talks a bit about the COVID-19 situation and how operators can make it through times.
Vehicle Pick of the Week: No matter what weather or terrain you deal with in your service area, this SUV can get you through some rough roads.
The luxury SUV will use GM’s new BT1 platform.
Vehicle Review: This opulent four-door emphasizes comfort, quiet, and plenty of value.
Vehicle Review: It has a fresh and sleek design, a new four-cylinder gas engine, and abundant safety systems.
Both automakers have taken up the challenge of delivering modern vehicles that fit their customers’ lives.
This first edition list compiles the first wave of contacts and policies for operators who need to shift business and payment arrangements to cope with the COVID-19 crisis.
The Minority Limousine Operators of America hit all the critical financial and operational hot spots for how business owners can deal with the COVID-19 cash and revenue crunch.
We are opening up our media arms for your company PSAs, updates, and announcements during these hard times.
Seven trade groups outline actions to save industry in letter to President Trump and Congress amid staggering losses.
Here is an example of a guide on what to cut from your operations and decisions to make as circumstances continuously change.
The industry vendor is helping operators by providing a resource that will help them stay in front of clients during this turbulent time.
With the coronavirus pandemic destabilizing the entire global travel industry, it’s a stressful time for both companies and consumers.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
Small Businesses In Limbo As They Await Financial Help
The Scoop On How To Get SBA Bridge Loans
Longtime Operator Offers Wisdom For Worst Times
Jim Luff
| about 6 years agoYeah, the chauffeur always gets paid for actual clock hours. They are employees. They are not profit share employees. Whatever time they actually spend working they get paid for regardless of whether we as a company do or not. That's basically what I did was send her an invoice. Unfortunately, we provide service in a county as big as the state of Oklahoma and many people we serve in the Hispanic community don't have credit cards. I'm not going to turn away a $700.00 party-bus run because they don't have a credit card but I get your point.