10 Invaluable Tips For Your Chauffeurs

Jim Luff
Posted on January 18, 2017

[Photo from Pixabay.com via PeteLinforth / 3333 images (CC0 Public Domain: free for commercial use; no attribution required)]

[Photo from Pixabay.com via PeteLinforth / 3333 images (CC0 Public Domain: free for commercial use; no attribution required)]

#1 Become friends with dispatchers: They are your lifeline to getting assignments, helping you in the field, and giving feedback to your bosses about your performance.

#2 Eat proper: Living a life on the road can mean living off of fast food. Bring a healthy snack to work like carrots with ranch dip packages, celery and peanut butter, and other healthy foods you can easily snack on.

#3 Don’t refuse assignments: This can leave a bad image of you and your work ethic, and dispatchers will overlook you for future assignments and term you as “difficult to work with.” Don’t ask what kind of trip it is or who the passenger is. You are paid to drive. Be a professional and drive any and all assignments.

#4 Exercise on the road: Even if you can’t get down on the ground and do 25 push-ups while working in a suit, you can do stretching exercises and take brisk walks while waiting on clients. Don’t just sit in the vehicle. Get out and get your body moving.

#5 Safety First! Never get in a hurry. Don’t allow a dispatcher or passenger to push you to work faster than safety allows. Take the time to get out of your vehicle and look behind it before backing up. Don’t speed to make up for lost time caused by traffic or delays caused by your passenger. Always do your job with safety in mind.

#6 Move up in the company: Maybe you might not think of being a dispatcher as a step up, but think about the experience you would bring from the field. Is there a safety department? It’s hard to direct others in their job if you haven’t done it yourself. Explore opportunities within your company and aim for promotion.

#7 Step up to be the best: If you come in and do the bare minimum to earn a paycheck, you will probably be stuck doing what you are doing forever. Strive to go the extra mile. Deliver more than what is expected of you. Participate in safety improvements through your suggestions. Offer to take an extra driving assignment if dispatch is having a hard time filling a job.

#8 Learn more: Be eager to learn about other facets within your company. Knowledge is power and power is achievement. Read company manuals and operational procedures during your down time waiting for passengers. The more you know, the more valuable you are to the company.

#9 Always be early for your assignments: It's better to be an hour early than one minute late. Don’t try to time your arrival down to the last minute. Traffic, construction, accidents, and mechanical failures are all a possibility.

#10 Treat company equipment as if it was your own: Keep it clean. Report any mechanical concerns immediately. If you scratched it, dented it, or damaged it, report it and take your lumps. Accidents do happen. Withholding information is a form of dishonesty.

Related Topics: chauffeur behavior, chauffeur training, driver behavior, Driver training, Jim Luff, Shop Talk blog

Jim Luff General Manager
Comments ( 2 )
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  • Alina James

     | about 4 years ago

    Thank you for sharing your tips with us. I appreciate your help for providing the best service in the market but I wanna share more tips; •Integrity: Over the years, I’ve experienced chauffeurs to do some incredibly dishonest stuff. From stealing gas to swapping out engines on company vehicles, I’ve seen it all. I’m always disappointed when a seemingly great chauffeur has a major character flaw. Great chauffeurs don’t get involved with this nonsense. The pursuit of fast money is rarely worth the risk. •With confidence, a chauffeur can ease a client’s tension and control the run. •With Consistency: a great chauffeur can arrive early, be knowledgeable, look professional, and provide exceptional service on every run.

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