Why Superstar Employees Leave

Jim Luff
Posted on October 31, 2016

Photo via PEXELS (Tim Gouw)
Photo via PEXELS (Tim Gouw)
We've all experienced that awful feeling in our stomachs when a key employee submits his letter of resignation. Maybe the letter is truthful and explains their reason for leaving; perhaps it simply says they have accepted a position at another company. Why? Did they not feel valued? Were they underpaid? Were they treated unfairly? People don’t just up and leave for no reason. If they are happy, they stay forever. I was honored to have employees stay with me for fifteen years or more.

As I have spent more time traveling the country this past year, I have taken the time to ask chauffeurs to tell me about their career and how they ended up being a chauffeur for the company they work for. Many share stories of working for other companies, and they don’t hold back their opinions of why they left. By the way, I never tell them I am in the industry.

The most common thing I hear is they were not paid correctly. By “correctly," I am talking about everything from the way the pay is calculated to failure to pay overtime and improper deductions from their paychecks. I’m talking about things that could cause a company to file bankruptcy and close the doors if reported.

With California leading the way with forcing employers to provide paid sick leave, I have found companies that voluntarily offer employees a PTO (paid-time-off) program are thought of as more professional and more appreciative of their employees, and this is a very important benefit for employees.

There are still operators who are paying their employees door-to-door rather than garage-to-garage. It’s illegal folks! From the moment the employee gets in your vehicle until the time they return it, you have to pay them. It’s the law! This is another big reason employees have left and gone to work for other companies. There are exceptions to this if you allow employees to take vehicles home with them, but why would you? Insurance companies disapprove of the practice. It opens the door to abuse of your vehicle, theft of your services, and a host of other problems.

Accident cost recovery has forced more than one employee to jump ship. A chauffeur recently shared with me how he rubbed paint with a bus in an airport terminal area and his boss wanted him to pay for the damage. When he refused, the employer took it out of his check. If he wanted to assume the risk of owning a business, he wouldn’t be working for you. This is very illegal on a federal level.

If you want people to stay with your company, treat them right. Treat them fairly and operate within the laws that are set up to protect employees from rogue employers.

Related Topics: business management, chauffeur pay, employee benefits, employee issues, employee management, employee perks, hiring, human resources, Jim Luff, Shop Talk blog

Jim Luff Contributing Editor
Comments ( 0 )
More Stories
An ROI (return-on-investment) on a moving vehicle is easy to understand, but difficult to keep consistent. (LCT image)
Article

A Walk Through Coach Profits

NOV. LCT: These simple return-on-investment formulas will help you truly see if your buses of all sizes are making enough money.