Small Businesses In Limbo As They Await Financial Help
Industry leader and California operator Maurice Brewster contributes insights to a Wall Street Journal article.
 |
As we all know, sometimes things go wrong in this business. While there is never a good time for a customer service failure, two life events that frequently involve the use of a limousine, weddings and funerals, are an operator's worst nightmare for a failure.
As Angelique and her bridesmaids sipped champagne in the back of the limo on the way to church, they heard a loud noise and assumed the chauffeur had run over something on the road. There was no real concern until the chauffeur dropped the partition to inform the bridal party they had a flat tire and would have to wait for someone to come change it.
That wasn't an option for Angelique. She promptly got out of the limo in her long white wedding dress and threw her thumb up at passing cars. With champagne flutes in hand, car after car passed them by. Well, some stopped to take photos of the odd sight before driving away. Finally, a man with a carload of kids stopped to check on the damsel in distress. Once he learned of her plight, he took the kids and dropped them off somewhere and came back for the party to take them to the church.
The bride arrived 30 minutes late to her own wedding but, hey...after 11 years, what's another 30 minutes? No word on whether they received a refund or not. How would you have handled this situation? What would you have offered the client to make up for it?
Related Topics: customer service, Jim Luff, Shop Talk blog, special events, tires and wheels, weddings
Industry leader and California operator Maurice Brewster contributes insights to a Wall Street Journal article.
Operators should be trying every available option now that the federal stimulus bill will be going into effect.
North Carolina’s H.A. Thompson who retired from his company last year at age 85 reminds industry fleet owners of time-tested strategies.
eNews Exclusive: The team at M&M Limousine and Bus Service has figured out a great way to bring families together during a rough time.
A panel of industry veterans provided their best tips for handling tough issues that affect client retention.
Tim Pettit has had many careers and uses what he’s learned to run a better business, especially during tough times.
Opinion: Don't stop posting on social media...just do it in a helpful way.
Tammy Carlisle has gone over her finances with a fine-tooth comb and discovered ways to save she would have otherwise never thought of.
The Minority Limousine Operators of America association offers some real-time practical advice on handling the obstacles and frustrations operators are encountering.
The Canada-based manufacturer says thousands more workers will be affected by a two-week idle period.
This GGTI site is available for ground transportation workers losing their jobs and for companies that will need to fill positions when the pandemic passes.
Global Business Travel Association members are either overly confident about when normality will resume, or underestimate the seriousness of the COVID-19 crisis.
COVID-19 Coping: This idea will work in any town or area that needs safe, clean, convenient delivery service or point-to-point rides.
eNews Exclusive: Steve Qua and Nina Parson of Company Car and Limousine have devised a plan to help get members of the industry moving again.
Private charter FBO-based jet services and secluded wellness retreats are catering to a pandemic-driven luxury travel market. Who can drive clients to those destinations?
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
