The Greater California Livery Association’s annual holiday event took on a more festive tone as the industry stands to benefit from measures that will ease business operations.
As we all know, sometimes things go wrong in this business. While there is never a good time for a customer service failure, two life events that frequently involve the use of a limousine, weddings and funerals, are an operator's worst nightmare for a failure.
As Angelique and her bridesmaids sipped champagne in the back of the limo on the way to church, they heard a loud noise and assumed the chauffeur had run over something on the road. There was no real concern until the chauffeur dropped the partition to inform the bridal party they had a flat tire and would have to wait for someone to come change it.
That wasn't an option for Angelique. She promptly got out of the limo in her long white wedding dress and threw her thumb up at passing cars. With champagne flutes in hand, car after car passed them by. Well, some stopped to take photos of the odd sight before driving away. Finally, a man with a carload of kids stopped to check on the damsel in distress. Once he learned of her plight, he took the kids and dropped them off somewhere and came back for the party to take them to the church.
The bride arrived 30 minutes late to her own wedding but, hey...after 11 years, what's another 30 minutes? No word on whether they received a refund or not. How would you have handled this situation? What would you have offered the client to make up for it?
It stands to reason serving both the red and blue political contingents should add up to green. If only it were that easy.
Global Charter Services Inc. (GCS) is offering online booking for group travel on motorcoaches, minibuses, vans, and school buses.
Limo Livery has added premium luxury, electric, and ADA vehicles.
Good moods abounded Dec. 3 as the trade group celebrated regulatory successes that benefit the state's luxury transportation industry.
eNews Exclusive: JC Yancy and team are providing wheelchair accessible transportation to make a difference in their community.
The industry consultancy is supporting the Dawson A. Rutter, III Scholarship Fund through a Facebook auction.
Vehicle Pick of the Week: This SUV is perfect for making multiple trips to the airport during this busy holiday season.
The G90’s rear-seat offers stretch-out comfort with plenty of legroom and a comfy seating position.
A new six-cylinder plug-in hybrid joins turbocharged six-, eight-, and 12-cylinder engines.
The automaker has announced the 500,000th S-Class W222 sedan has rolled off the production line.
The shuttles will whisk passengers from arrival baggage claim areas to the LAX-it TNCs and taxicab lot.
Charging times require precise planning of route lengths, fleet usage, and daily turnover to max ROI on fixed routes and one-off trips.
Be careful how your company presents and implements a “Zero Tolerance” policy.
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