The large Washington, D.C.-area fleet operation gains a maintenance facility from Capitol Coachworks.
As we all know, sometimes things go wrong in this business. While there is never a good time for a customer service failure, two life events that frequently involve the use of a limousine, weddings and funerals, are an operator's worst nightmare for a failure.
As Angelique and her bridesmaids sipped champagne in the back of the limo on the way to church, they heard a loud noise and assumed the chauffeur had run over something on the road. There was no real concern until the chauffeur dropped the partition to inform the bridal party they had a flat tire and would have to wait for someone to come change it.
That wasn't an option for Angelique. She promptly got out of the limo in her long white wedding dress and threw her thumb up at passing cars. With champagne flutes in hand, car after car passed them by. Well, some stopped to take photos of the odd sight before driving away. Finally, a man with a carload of kids stopped to check on the damsel in distress. Once he learned of her plight, he took the kids and dropped them off somewhere and came back for the party to take them to the church.
The bride arrived 30 minutes late to her own wedding but, hey...after 11 years, what's another 30 minutes? No word on whether they received a refund or not. How would you have handled this situation? What would you have offered the client to make up for it?
Held June 13, the association will cover local airport news, special pricing on the Volvo S90 for California operators, and more.
Uber and Lyft became attractive because gig jobs let people set their own hours...but has it backfired?
This is certainly a unique vehicle offering.
A recent report states the TNC has produced massive amounts of private wealth without benefits for consumers, drivers, or the cities it operates in.
eNews Exclusive: Deanna Ballard isn’t afraid to make moves to better herself and her business.
The company aims to highlight personalities, soft skills, and expertise that elevate service.
2019 LCT Video Education Series: Eric Devlin understands the importance of treating staff well and pursuing new avenues of revenue.
Eric Devlin of Premier Transporation of Dallas talks about how his new office space has helped his staff serve clients better.
It doesn't just happen in high school. Facebook and Twitter humiliations can rankle any service business.
Operator Mike Campbell will carry on Mark Mollica's company's established legacy.
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The new luxury sedan is about a half-foot shorter than the CTS-V, but it’s wider and rides on a longer wheelbase.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
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