Small Businesses In Limbo As They Await Financial Help
Industry leader and California operator Maurice Brewster contributes insights to a Wall Street Journal article.
I was recently asked by an operator to serve as a mystery rider to evaluate a chauffeur. I should mention the company I did the "work" for was a former competitor before my retirement. Personally, I think his offer to give me a limo for a night on the town in exchange for the evaluation was brilliant. While I would love to reveal the company name, the odds are high I will do it again and my cover could be blown. Let's get on to the ride details:
The eight-passenger stretch arrived early. There was plenty of ice in the ice wells on arrival, and a bottle of champagne with not a glass in sight. Oops. When I asked the chauffeur about glassware, he said he forgot to put it in but had some red solo cups with him. Champagne in a red solo...tacky!
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Related Topics: chauffeur behavior, chauffeur training, customer service, Jim Luff, retail markets, Shop Talk blog, stretch limousine
Industry leader and California operator Maurice Brewster contributes insights to a Wall Street Journal article.
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Paul Hulsman
| about 4 years agoHaving worked in the industry for 20 years I have gained the knowledge on what it takes to deliver quality customer service. And oddly enough that seems to be something that is lacking. And it is very hard to find people who understand how to deal with people.