The survey shows an industry that serves a broad range of customers and moves them with great fuel efficiency.
I recently had the chance to visit Exclusive Sedan Service, which is run by founder Ron Stein and his son, Brandan. As I walked through the front doors of their office, I was greeted by a big sign that read “Exclusive Sedan Service Welcomes Lexi Tucker.” Way to make a girl feel wanted!
Now, I don’t know if this was just a coincidence, but the sign was also in my favorite color. Mind you, this was all for someone who wasn’t even a prospective client. This was a good sign (no pun intended).
As I walked down a narrow hallway, I noted little plaques with familiar movie titles and large posters with famous actor’s autographs. Clearly, these guys did a lot of business with major studios (later, I’d discover it made up about 60% of their runs). As a fan of the entertainment industry, my nervousness began to turn into excitement.
When I found Ron’s office, he immediately stood up and greeted me with a warm handshake. We then took a walk around the building while he explained the origins of the company as well as their business philosophy.
Founded in 1980 as Exclusive Limousine Service, the business began to expand quickly. By 1983, the company had changed its name to Exclusive Sedan Service (ESS) and in 1998, Brandan joined the company and was promoted to vice-president of operations in 2005. With three shifts and 24/7 service, their success didn’t surprise me.
One thing that did surprise me was the family’s passion for what they do, as well as the strong bond between father and son. Ron has a huge personalized surfboard, a Father’s Day gift from Brandan, proudly displayed in his office. When we reached Brandan’s office on our tour, Ron made a point of explaining why it was larger than his own: he had worked hard and earned it.
From baby seats meticulously sanitized after every ride, to gifts of homemade eggnog at Christmas time, I could tell the Steins know what sets chauffeured transportation apart from careless TNCs — love and appreciation of their customers.
It was apparent clients weren’t the only focus here, though. Ron hosts summer events like baseball game outings and barbeques for his staff and considers them family. This is probably why everyone I met, from dispatchers to accountants to reservationists, greeted me with huge, genuine smiles. How could they not when they are made to feel like they aren’t just cogs in the wheel?
After we had lunch together, both the Steins gave me a big bear hug goodbye and had me follow them to my freeway exit (even though it was out of their own way) on my way back home.
Their kindness got me thinking: A common concern we hear at LCT is how difficult it is to find, hire, and keep good chauffeurs. To remedy this, maybe you should be looking at yourself first. Why would someone want to work for your company? Will they just be treated like employees, or will they be part of your family?
Related Topics: California operators, employee benefits, employee management, employee perks, employee recruitment, employee retention, LCT editor, Lexi Tucker, operations, operator profiles, recruiting chauffeurs, Ron Stein, Think Fast Blog
Vehicle Pick of the Week: This used Mercedes-Benz van will make any trip worth remembering.
A refresh has allowed the luxury sedan to compete stronger, approaching the leading Mercedes-Benz S Class.
Vehicle Review: Hop aboard and come along for a rapid-fire first impression of the SUV.
The Ford Expedition lands in first place, overtaking the Excursion from the previous study's results.
Vehicle Review: Despite its apparent bulk, the van drives remarkably like a full-sized SUV.
The large Washington, D.C.-area fleet operation gains a maintenance facility from Capitol Coachworks.
Held June 13, the association will cover local airport news, special pricing on the Volvo S90 for California operators, and more.
Uber and Lyft became attractive because gig jobs let people set their own hours...but has it backfired?
This is certainly a unique vehicle offering.
A recent report states the TNC has produced massive amounts of private wealth without benefits for consumers, drivers, or the cities it operates in.
eNews Exclusive: Deanna Ballard isn’t afraid to make moves to better herself and her business.
The company aims to highlight personalities, soft skills, and expertise that elevate service.
2019 LCT Video Education Series: Eric Devlin understands the importance of treating staff well and pursuing new avenues of revenue.
Eric Devlin of Premier Transporation of Dallas talks about how his new office space has helped his staff serve clients better.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.