How To Handle Drunk Passengers

Jim Luff
Posted on September 23, 2015

The nature of our business puts us in contact with many passengers who have drunk to excess. Perhaps they are leaving a wedding reception or maybe participating in a bachelor party.

Whatever the nature of the trip, people tend to drink excessively when they know they will not have to drive and someone will get them safely home.

This generally means that you will serve as a babysitter to an adult. It requires you to be more diligent when loading and unloading intoxicated passengers. Expect them to open their own door and jump out before you actually stop. Expect them to exit the driver side of the vehicle and step into traffic lanes. Expect them to fall and hit their forehead on the door corner as they do so. While you might not be able to prevent any of these things from happening, at least are expecting you will do your best to try to prevent them from hurting themselves.

Always place your hand over the top door corner to prevent a drunken person from falling on it if you feel that is a possibility. Point out high curbs, snow, ice and other hazards to drunken passengers just to let them know. Although a curb may be obvious, drunk people need help. Do your job to keep them safe from themselves.

Related Topics: alcoholic beverages, chauffeur behavior, customer service, difficult clients, drunk passengers, Jim Luff, Shop Talk blog

Jim Luff Contributing Editor
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