U.S. automakers are shifting emphasis from sedans to SUVs and crossover models as more customers prefer larger vehicles.
Particularly I am seeing a big increase in the number of operators using Facebook for connecting with potential affiliates in cities where they don't have a connection. I'm not just talking about Boise, Idaho but I'm speaking of Dubai and many other foreign countries.
People are using Facebook to review photos of cars they are considering buying seeking the opinion of others. They are consulting with people about mechanical issues and asking for help. They are sharing horror stories of rides gone bad and asking fellow operators for advice in how to handle the refund situation.
Going back to Boise for a minute, one mistake by a chauffeur can cause you to be put on blast in front of all of your peers. One of my friends recently farmed a job to a Boise based company who committed two faux pas. First, the chauffeur handed the client a business card. Next, the client used that card to call the Boise company direct and get a quote for further service in the Boise area. The client called the original booking company for a rate who in turn called the affiliate to get a rate and was provided a rate HIGHER than the client. That's dirty pool in any market. The original booker ended up losing the client to the Boise based company.
At the end of the day, the San Jose, Calif., based operator shared this on a closed/private Facebook group and I would expect the repercussions to the Boise company will be painful in the long run as no one wants to have a chauffeur "card" their client to begin with. For newbies, "carding" is when your chauffeur hands a business card to the passenger of a ride that was farmed by another company. That's just a no-no in this business, and now, instead of word of mouth taking a few months to share with other industry people, by the end of the day, your goose is cooked across the world.
SurveyMonkey data shows passengers have gotten so hooked on TNCs that the companies could increase prices further.
Industry vendor sponsors and operators enliven the annual event with prizes, raffles, and donations.
The International LCT Show will offer the latest insights from leaders in various industry segments.
Physically challenged employees face an extra set of problems in addition to the usual ones that come with traveling for work.
JIM LUFF BLOG POST: LCT has always led the industry in being inclusive and forward-looking.
eNews Exclusive: Bart van Leijden emphasizes quality and reliability over all else.
LEXI TUCKER BLOG POST: There are literally hundreds, if not thousands, of women in this industry. There’s no excuse anymore.
She was the daughter of the late company founder and industry leader Joe Cirruzzo Sr.
Vehicle Pick of the Week: This van has any amenity you could possibly want for a variety of occasions.
The automaker's newest SUV has been named a 2019 Top Safety Pick by the Insurance Institute for Highway Safety.
The vehicle makes the brand a player at a time when crossovers remain hot.
Vehicle Review: The mid-size luxury sedan is an antidote for buyers wary of German same-ness.
Vehicle Review: The sedan offers a serene and impeccable, highly comfortable ride for all occupants.
The bus manufacturer is ready to grow with a new leadership team and a refreshed motorcoach.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.