What If Your Client Wants Some Weed?

Jim Luff
Posted on April 29, 2015
It happens. A client lands at the airport and your diligent chauffeur asks the client, “Did you need to stop anywhere before I drop you off at the hotel?” It is routine, polite and accommodating.

The client informs the chauffeur that he doesn't need to stop anywhere, but he would like to get some marijuana.

Then comes the story of how they have a medical card but couldn't travel with weed on the plane and they really need it for medicinal purposes. If you are in California, Washington, Alaska or Colorado, the chauffeur could drive to a neighborhood dispensary and the client could take care of their own business.

Such weed requests are likely to become more common and bolder given the growing legalization of the drug.

I have actually been a passenger in a chauffeured vehicle where the chauffeur suggested he could get “anything recreational that might have been left at home.” I was a little taken aback by the forthright offer and hoped my chauffeurs didn't do the same. Yes, I most certainly did notify the operator of his chauffeur's generous offer to go above and beyond the call of duty.

When I returned home, I asked some of my own chauffeurs if he ever had a request like this. I was sure he had. I had requests for prostitutes when I used to drive. Then there are always minors who ask chauffeurs to buy them beer. I'm going to confess something: As a fresh new chauffeur in 1990, I had a young lady who asked me to buy her a 12-pack of beer. She then offered $100 and told me I could keep the change. It seemed like a no-brainer to me and I did it. I lived with guilt the next day. I feared her parents would find out and call the cops on me. I never did it again.

We provide regular service for an affiliate that has a requirement on every order that no female chauffeur ever be assigned to this client. That is because the passenger has routinely asked female chauffeurs come up to his room to make a little extra cash before the restriction was imposed.

So, if a passenger asks for illicit drugs, a prostitute or some other unsavory request, what would you do?

Related Topics: alcoholic beverages, chauffeur behavior, customer service, dangerous clients, difficult clients, drugs, Jim Luff, operations, Shop Talk blog

Jim Luff General Manager
Comments ( 7 )
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  • Jim Baron

     | about 5 years ago

    I've always told good clients I would do anything they ask with only 2 conditions. One it has to be legal and the other I need a profit, but on occasion I can drop the profit. 20 years of driving and never had an issue.

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