The automaker appears to be phasing out the touch-sensitive panels that bedeviled earlier generations of CUE.
I recently had a chauffeur call in to dispatch because he was angry that the client had made him wait 2.5 hours in front of his house because he was not ready to go and the chauffeur had to go to the restroom.
We had two issues to deal with. The anger of the chauffeur, that could easily become a service issue, and the fact that human nature had called. And when the client did come out, they would be heading out on a three-hour drive. The chauffeur had to use the facilities before this trip began. The dispatcher wasn't sure what should be done and brought it to my attention.
I called the chauffeur and reminded him that we, as a company, are paid by the hour and so is he. While waiting is frustrating, we are all on the clock. The chauffeur viewed the action as “rude.” Maybe; but, it is our job to serve our clients on their time and not ours. How many times has a three-hour run gone over and ended up being eight hours and everyone is happy because of the extra income?
I ended up calling the doctor and explained the chauffeur would have to leave briefly and why he had to leave. The client said it was ridiculous for him to leave when he could enter the servant's door on the side of the house and use the servant's restroom anytime that he did not promptly get in the vehicle. Servant's door? That was a clear reminder of what we do.
Vehicle Pick of the Week: As luxury vans become more popular, make sure you have a sturdy one in your fleet.
Video Comparison: Find out which of the luxury sedans stands out among the pack.
The Initial Quality Study analyzes problems reported by owners in their first 90 days of ownership.
The automaker hopes the SUV will attract a younger demographic to the brand. It’s apparently working.
A social media expert clears up some mistakes and misdeeds on how to market on the most popular platforms.
Extending credit is a dicey decision for operators unable to run credit checks or retain the financial cushion to float debts.
TNCs appear to avoid following safety recalls on vehicles used by their drivers.
Legislation that favors employee status for workers could change the status of Uber and Lyft drivers.
Industry veterans Tom Holden and Jim Luff are ready to help motorcoach and limo companies grow and stay compliant.
Prosecutors had sought the sample to compare with a peeled-off DOT out-of-service sticker found in his car.
Lawmakers want to act now before another tragedy occurs.
2019 LCT Video Educational Series: You may treat all clients the same, but nothing teaches you customer service better than chauffeuring VIPs.
The Washington, D.C. area fleet operation finds a way to bring in new clients while saving on overhead.
2019 LCT Video Educational Series: Robert Gaskill of MOTEV has learned all about VIP service from the school of celebrity knocks.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.