During my monthly calls to industry association executives to gather news for the magazine, newsletter, blog and social media posts, I always look forward to talking to Dave Shaw because his motor is always running.
Dave is always off to some Florida industry association meeting, show, conference, or to Tallahassee to lobby the legislature on behalf of the state’s operators. Dave is the affiliate manager for Olympus Limousines (New Port Richey), a member of the NLA board of directors, vice president of the West Florida Livery Association, and secretary of the Florida Limousine Association. I have also bumped into Dave in Orlando attending Greater Orlando Limousine Association meetings. Like I said, Dave gets around.
So when we chatted this week, Dave told me about his recent 50th wedding anniversary trip to New York City and his experiences with all sorts of transportation providers, including: Uber, cabs, stretch limo, Super Shuttle, black car service — pretty much every diverse mode of four-wheeled transportation except a carriage ride around Central Park. Oh, I didn’t mention that Dave and his wife biked around the park and the riverfront. He said no incidents happened so that’s always good news in a city where bicycles and vehicles generally don’t mix very well.
Overall, Dave said his rides were fine, except he noted that some drivers were not up to the chauffeur dress standards that he expects from professionals. Maybe it was the hot weather. Still, Dave noticed, and that means other clients would notice as well. For those of you who don’t know, Uber drivers are licensed in New York City, so Dave wasn’t giving comfort to the enemy. In fact, Dave is on the forefront of the battle in Florida fighting illegal TNCs in his Tampa Bay region and throughout the state.
The point in recapping Dave’s transportation experiences is that it gave him a first-hand “recon” experience on the quality and levels of service by others in the transportation industry. And that’s always beneficial to gauge first-hand how your own company stacks up against competition and innovators. Something to think about.
Related Topics: chauffeur behavior, customer service, Dave Shaw, FLA, Florida Limousine Association, Florida operators, Greater Orlando Limousine Association, National Limousine Association, NLA board of directors, WFLA
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