GPS Can Be Helpful and Haunting

Jim Luff
Posted on July 23, 2014
Back in the day, every chauffeur owned a Thomas Guide or two for the cities frequently served. You had to actually plot your own course to get from your base of operations to your pickup location and final destination. If you had an A/D (as directed) trip, it required the ability to quickly look up where you were going and plot the trip in your head. It required a logical thought process.


Today, many chauffeurs rely on their GPS to get from Point A to Point B. They rely completely on their GPS rather than following any logic in their heads. For instance, almost every chauffeur that has ever picked me up at home goes the weirdest way possible to get me downtown. Logic says, go to the end of my street, turn right to the first major street, turn right again, and follow it to the freeway.

However, everyone who picks me up goes north about three miles, turns right on a major highway and then to the freeway and then south to downtown. It's totally illogical to go this way. It baffles clients when you go way out of the way because “your GPS told you to.” Use a little common sense.

When a dispatcher provides the wrong spelling of the street name, it can be disastrous.  It won't come up in your GPS. If you don't have a really sharp chauffeur, a misspelled street name can make us late. Recently, a chauffeur was given the address of 11500 Darrington St. There is no such street in our area. There is, however, a Barrington Street but it wouldn't come up on GPS if you entered Darrington. The numbers on Barrington Street run from 2000 to 3000. The chauffeur made an educated guess that the correct street name was Darlington. The numbers on that street are 11300 to 11900.  Luckily for him, when he knocked on the door, they were expecting him. They were a guest of the client who chartered the limo and no phone number was provided by the client.  
 
Your GPS device should never replace human thought processing!

Related article: 8 Ways GPS Has Screwed People Over

— Jim Luff, LCT contributing editor

Related Topics: chauffeur behavior, chauffeur training, customer service, GPS, Jim Luff, mapping & routing

Jim Luff Contributing Editor
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