This group of seasoned operators will be providing a wealth of opportunities for LCT events attendees to grow their businesses.
Technological communication is another form of contact and relationship building, with its own social etiquettes, but it’s the quality of the relationship that matters most, no matter how it develops.
One thing that I have learned while interviewing limo operators, is that everything depends on the relationships you build with your clients and colleagues. Whether it’s how you treat your customers, or how you treat your coworkers and affiliates, a healthy mutual respect and value can become a prized commodity for your business.
And when engaging with each other, our era is likely one of the most profound in the history of communication. The tools available for brands to communicate with their clients have never been more abundant, but because of this many avenues can easily be overlooked as having no value.
As Entrepreneur Magazine’s Tukan Das says in his article Stop Worrying About Sales and Build Relationships, “It's important to not only look at social media as a channel to get your message out there but also as a way to truly build meaningful relationships with potential and existing customers.”
He uses the example of someone tweeting out there, “Thinking of getting a car this summer. Any suggestions?” And how a savvy car brand can reach out to him and engage him with a suggestion, and not a hard sell, and could build a rapport with the customer that may lead to a future sale.
This type of interaction is known as “earned media,” and resembles word-of-mouth advertising.
Building great relationships with people is a fine and subtle art that happens over time through communication, be it face-to-face, on the phone, through email, or now through social media. But in the end we’re still talking about a meaningful human connection, and that is still one of the core tenets of a successful business.
— Tim Crowley, LCT senior editor
eNews Exclusive: Kiara Payne-Scott got an early start in the industry and has discovered a passion for learning the ins and outs of the business.
The NTSB has put out its priorities for the next year, and taking steps to make limousines safer is not one of them.
The IRS believes many people driving for Uber and Lyft cheat on their taxes, and it wants Congress to help crack down.
CEO Jeff Brodsly accepted the honor at the May 14 meeting of the Greater California Livery Association.
A representative speaks to one of the industry’s biggest selling points.
The brand has been working hard to launch new vehicles people worldwide want to own, and so far, it has done very well.
As previous scoops have revealed, the 2021 model will retain its massive proportions and boxy styling.
The automaker is not giving up on sedans entirely as it has unveiled the all-new CT5 and is keeping the CT6 for now.
Photo Gallery Pick of the Week: This versatile executive van can pamper any comfort-oriented group at any time.
CEO Robert Alexander is ready to “scale up” the Washington, D.C. metro area’s largest luxury transportation operation for more client segments.
Two company owners and a vendor dish on the digital tools to help industry members run more efficient operations.
As construction takes up curb space, chauffeured and limo vehicles can continue serving the arrival loop throughout the upgrade project.
RMA Worldwide Transportation acquires International Limousine Service to form the largest privately owned luxury transportation service in the D.C.-Baltimore region.
Prosecutors allege the owner of the vehicle in the deadly accident allowed the driver to operate it without the proper endorsement.
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