My Wedding Transportation Tale

Jim Luff
Posted on September 18, 2013

Hillary and I married off another kid this past weekend. We helped the bride and groom in their planning, including their transportation needs. I made transportation reservations as parents often do for their kids. It was a little weird to sit on the other side of the “consulting desk” we have set up for such discussions. I enjoyed the opportunity to be queried about all the possible ways that Limousine Scene might be able to assist.

You might be wondering right now why I didn’t just jump on the computer and place my own reservations. I’ll explain that. Taking reservations is not a daily part of my job. We have excellent dispatcher/reservationists who do that every day. At least I thought they were excellent. This would be a sure way to find out. To place myself in the seat of a client and go through the process and then cross my fingers that everything works out could be enlightening for me.

I needed transportation for the guys and girls to go take photos the morning of the wedding at various locations chosen by the bride and groom. I needed a limo for the bride to bring her from the hotel to the wedding venue. I also would need to get out of town guests from their respective hotels to the wedding venue, and of course, I needed transportation for me and the guests staying at our house. We went over all the details and timelines. I wanted confirmations sent to the bride and groom as well just to make sure I didn’t get blamed for any errors in transportation.
As the day arrived, I had given my staff instructions that I did not want to have any communication with anyone from work regarding anything at work on this very special day. Obviously in a 24/7 business, there are times when you, as the boss, must disconnect. I wasn’t worried about this because my staff seems to have their own motto of, “Get er’ done” and they always manage. Unfortunately, I had to call in. Of all the people to pick up late, guess who that happened to? Yup, ME!  Because I elected to ride the van shuttle, I asked to be the first to get picked up at 1 p.m. for a 2 p.m. wedding. There would be two hotel stops along the way. I wanted to arrive with the guests from out of town while my wife took her own car to meet us as we unloaded.  At 1:05 p.m., I called the office to find out where my vehicle is. It arrived three minutes later — disappointing to say the least. 
We arrived well before the 2 p.m. start time, so I guess it was O.K. being eight minutes late, but it didn’t go unnoticed or commented to the driver. I was really impressed that the chauffeur who brought the bride to the venue politely asked the bride if she would like him to take a photo of her with her father as she exited the limousine and latched on to his waiting arm. This small gesture captured the “money shot” of all the photos I have seen. I was happy to learn that this is something he suggests each and every wedding and always does it with the limo in the background. Impressive!

— Jim Luff, LCT contributing editor

Related Topics: customer service, Jim Luff, operations, weddings

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