Industry leader and California operator Maurice Brewster contributes insights to a Wall Street Journal article.
Firing someone is never fun but sometimes it is the only option.
I don’t know anyone who actually enjoys terminating an employee. Sometimes, there just isn’t any choice. I read an article in the newspaper the other day that described a bunch of people sitting in a bar as, “the hiring and firing type of people.” I had to wonder if I was there. I think we all tend to hang out with people such as ourselves so naturally even bosses hang out with bosses. I have never once heard anyone say they enjoyed firing someone.
In fact, I have had several of my friends say, "I had to let so-and-so go today.” None of them say it with a smile even if “the person deserved to be fired.” It wreaks havoc on someone’s life. Chances are the person has a spouse, kids, a mortgage, a car payment and you just know he or she will be in a financial tizzy as a result of the firing. I also worry about who will be the one to “go postal” and show up the next day with a gun and start shooting. That’s the reality of the world we live in.
In the normal course of human relations or employee management, it is somewhat normal to issue a verbal warning followed by a written warning or two or three or 10. Finally, when those have no effect, it is time for a farewell handshake.
There is never a good time to do it. There is never a good way to do it. I recently had to do it and this time I am in fear of an employee with a Jekyl-and-Hyde personality. One day, this guy could be the nicest, most helpful person you could meet. On others, his demeanor was downright scary, including grabbing things and hurling them in the air.
When he was hired, I will never forget a driver calling me to ask who the naked guy was sleeping in the back of a limousine with the engine running and the A/C on inside our commercial garage. I have to laugh as I write this knowing that particular chauffeur is an avid reader of my weekly blog. He will remember the day well, I am sure. I suppose that should have been my first clue that something wasn’t quite right.
Unfortunately, it was not a one-time deal. His weird and unpredictable behavior continued along with a host of personal problems necessitating frequent time off work. When personal problems and an irrational behavior pattern grew, I knew that no matter how nice a guy might be on a good day, the bad days and situations outweighed the good. I would say I am going to miss him, but that would be a lie. I hope he stays away.
— Jim Luff, LCT contributing editor
Operators should be trying every available option now that the federal stimulus bill will be going into effect.
North Carolina’s H.A. Thompson who retired from his company last year at age 85 reminds industry fleet owners of time-tested strategies.
eNews Exclusive: The team at M&M Limousine and Bus Service has figured out a great way to bring families together during a rough time.
A panel of industry veterans provided their best tips for handling tough issues that affect client retention.
Tim Pettit has had many careers and uses what he’s learned to run a better business, especially during tough times.
Opinion: Don't stop posting on social media...just do it in a helpful way.
Tammy Carlisle has gone over her finances with a fine-tooth comb and discovered ways to save she would have otherwise never thought of.
The Minority Limousine Operators of America association offers some real-time practical advice on handling the obstacles and frustrations operators are encountering.
The Canada-based manufacturer says thousands more workers will be affected by a two-week idle period.
This GGTI site is available for ground transportation workers losing their jobs and for companies that will need to fill positions when the pandemic passes.
Global Business Travel Association members are either overly confident about when normality will resume, or underestimate the seriousness of the COVID-19 crisis.
COVID-19 Coping: This idea will work in any town or area that needs safe, clean, convenient delivery service or point-to-point rides.
eNews Exclusive: Steve Qua and Nina Parson of Company Car and Limousine have devised a plan to help get members of the industry moving again.
Private charter FBO-based jet services and secluded wellness retreats are catering to a pandemic-driven luxury travel market. Who can drive clients to those destinations?
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
Get the latest news and most popular articles from LCT delivered straight to your inbox.