“Can I Get A Hook Up?”

Jim Luff
Posted on June 12, 2013

It’s like a broken record with people asking for “deals.”
 
I am sure that all of experience the same thing I do. Someone is always looking for a “deal,” if not every day, then at least every week.

In the past week, I have experienced my cardiologist (who has more money than my bank) calling and asking why I had not given him a discount on three days of service. I had my neighbor call and ask if I could give her a limo on Friday at the cost of the chauffeur and fill up the tank at the end of the night. I also received a Facebook message today from an acquaintance asking if I could “hook her up for her wedding.”
 
These constant requests get so old. After 23 years in the business, I have become a master at dealing with it. Those people who ask me for a discount who are not true friends get a good zapping. I used the classic line on my doctor: “I don’t give my own mother a discount so what on earth would make you think that I would give YOU a discount?” He said, “I didn’t mean to upset you.” It was very upsetting to me. It was offensive. My true friends would never, ever ask me to give them a deal. I think they know that I will take care of them on my own without asking.

To my neighbor, I replied, “If I gave you the car for the cost of the driver and the fuel, what will I use to pay my mortgage with or buy food?” I would love to walk into my favorite restaurant and ask them if I could only pay for the ingredients used in serving me. Speaking of restaurants, I even had a food server ask me if I could GIVE her a limo for her upcoming wedding.  My only connection with this girl is that she serves my wife and I on occasion. She is not a BFF or anything. The nerve of some people.

I think that people just believe that we have all these vehicles and they are just toys to us and don’t realize what serious business it is. For discussion purposes, how do you handle such requests?

— Jim Luff, LCT contributing editor

Related Topics: customer service, Jim Luff, operations

Jim Luff Contributing Editor
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