Grab The Good Will Airlines Are Giving Up

Martin Romjue
Posted on April 3, 2013

PRIVILEGED POSITION: CBS News Travel Editor Peter Greenberg, who gave a keynote speech at the 2013 International LCT Show, posted a recent article on how the consolidated airlines are cheapskating on perks and mileage rewards. Frequent flier loyalty doesn't seem to count for much anymore, making it harder to claim unredeemed miles, Greenberg reports. This presents a welcome opportunity for chauffeured transportation operators, who can underscore the quality of their service with rewards programs and perks for clients. These would stand in contrast to the ever-pinchy airlines. Such incentives could apply to mini-bus and motorcoach clients as well. Who knows? Maybe it could help a customer decide whether to hassle with a commuter flight or just go the chauffeured route. -- Martin Romjue, LCT editor

Related Topics: Biz Travel, customer service

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