GPS: The Ultimate Tattle Tale

Jim Luff
Posted on November 6, 2012
For some it can be dreaded and for others it is a form of delight
 
In the case of my friends over at In The Scene Limousine in Phoenix, they recently used GPS to dispute a claim of a customer of a chauffeur being late. On the very same day, I took a call from a client saying that one of our chauffeurs was late to a pickup. I was aware in advance of the call because I knew that a passenger had vomited in the vehicle on a prior run and we were trying to get it cleaned up.
 
We had allowed two hours between trips but the prior trip ran over by 48 minutes and then we had the mess to deal with. We had no other vehicles to send so we proactively called the client to explain the situation. They said they were fine with it.
 
The next day, they called to report that our chauffeur was late more than one hour.
She said the bus didn't arrive for a 7:30 p.m. pick-up until 8:20 p.m. In reality, the bus pulled up at 7:44 p.m. and pulled out of the parking lot at 7:55 p.m. This means, the client kept us waiting for 11 minutes.  We were actually 14 minutes late. When I told her we had GPS documentation I was reviewing and asked, “Does that sound about right?" Her answer was, “I'm not totally sure about the actual times.” It is hard to dispute technology. It was a money saver. In the past, the customer would always have been right. In this modern day era of technology, the GPS is always right.
 
Likewise, it is something that I am sure that chauffeurs and drivers hate because it tattles on them for things such as running personal errands in company vehicles, excessive idling causing wasted fuel, and even documenting when they arrived at a pick-up location, pulled away from the location and make their final drop off. 
 
GPS is the ultimate tool for paying people for their actual work hours and charging clients for their actual usage without dispute.
 
   Jim Luff, LCT contributing editor

Related Topics: Fleet Vehicles, technology

Jim Luff Contributing Editor
Comments ( 0 )
More Stories
Article

How To Get Clients To See Value In Your Rates

NOV. LCT: We fear our own prices when comparing ourselves to TNCs, but we don’t compete with them any more than Marriott does with a Motel 6. Learn how to justify your rates without guilt.

News

2018's Luxury Travel Trends

Among the highlights for next year is a focus on far-flung destinations along with international trips of two weeks or more.

Article

The Art Of Sales

NOV. LCT: In the battle to obtain new clients and retain loyal ones, only those who know the best ways to reach, connect with, and educate them will survive.