Tiffany Goes All Out For A Customer

Jim Luff
Posted on February 22, 2012
You can count on me to give Tiffany Coachworks a shout out.
As many of you probably know, a limo bus from my company, Limousine Scene, was involved in a bus crash last year that was the subject of a feature story in the December issue of LCT Magazine. The bus involved in the crash was made by Tiffany and I want to share that the damage to the bus was minimal compared to what it could have been.
Since that fateful day, I have been considering installing seat belts in our buses. I don’t know whether people will wear them or not. My thought process has been to install them and encourage people to wear them but not demand it like airlines do. If a person chooses not to buckle up and they are tossed about in the crash, at least part of the liability might fall upon them for not buckling up when seat belts were provided for their safety.
While I have thought about it often, it wasn’t until I ran into Pat Butler from Tiffany Coachworks at the International LCT Show that I did something about it. I shared my thoughts with Pat on Wednesday while standing outside his bus display area. Pat called his manufacturing facility to check on installing seat belts in the bus. We made an appointment for the next Monday to have the belts installed.
Pat asked me to have the bus there “first thing in the morning.” Not knowing what Pat’s definition of “first thing in the morning” was, I made sure I had the bus there at 6:30 a.m. By 1 p.m., a mere six and a half hours later, we were on our way home with 25 new seat belts installed at a cost below $1,000.
I was thrilled with how fast we made this happen from a simple discussion on the showroom floor to completion of the job five days later. You really can’t beat customer service like that.
Thank you Pat Butler and Tiffany Coachworks!!!!

-- Jim Luff, LCT contributing editor

Related Topics: customer service, Fleet Vehicles, Jim Luff, Safety & Insurance

Jim Luff Contributing Editor
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