TOPIC A: Operator Collection Hassles

Oh Linda you have no idea how much I hate this topic!We all know that at then end of the day it’s all just business. In this industry we tend to make friends and do to many favors in my opinion. Unless you are my mother (who carried me for nine months and I can never repay her) there are very few people in business and in my personal life that I do favors for. In my experience people will always put themselves first. In today’s market there are companies falling to the wayside every other week. As much as we want our money we can't really believe that they are going to pay what they don't have. The remedy to this is never let it get that far. When I first started I notice that relationships and history in the industry go a long way. That included "Pay me later" aka Invoices. Now invoicing is great because you get the chance to review everything but when you're the one waiting for the check its no fun. We do the work for our affiliates and expect payment just like any of our other clients. In some cases some of us hold a higher standard because you expect someone in the same industry to know how this works. No games, no "I'll pay when I can"...you booked it and you knew you had to pay for the service. If you can't afford to pay for the service don't book the trip! I'm not sorry if this sounds harsh but we are all going through hard times right now but the point is to never let your accounts get behind! This is what we hire people for. As you can see I have dealt with this before. I really don't appreciate people not paying their bills and not returning phone calls and forcing you to get lawyers involved. I am so thankful to be with a company that has cash flow and excellent credit.Shalaya T. MorissetteNorth Point Transportation Group, Inc. Atlanta, GA 678-935-5000