Operations

Why It’s Vital To Be Honest When Interviewing

Lexi Tucker
Posted on January 13, 2020

There's no benefit in starting your working relationship off with lies.

There's no benefit in starting your working relationship off with lies.

Times are tough in the hiring game (or so I’m told by too many operators to count). Call it entitlement, arrogance, disrespect, or whatever else you want…promising candidates aren’t what they used to be—if you can even call them “promising.” I’ve read on operator Facebook groups stories of people showing up to interviews in tank tops and flip flops, messing with their cell phones when they are face-to-face with their potential new boss, or not even showing up at all after scheduling a meeting. The sick yet comical part of all of this is the adage, “You need me more than I need you” now goes both ways.

90% of job seekers say it’s important to work for a company that embraces transparency. Source: Glassdoor U.S. Site Survey

90% of job seekers say it’s important to work for a company that embraces transparency. Source: Glassdoor U.S. Site Survey

Since the economy is booming (for how long remains a mystery), people can be picky. If they so much as hear one thing about the prospective job they don’t like, they are out of there and your time is wasted. This has led to desperation, and in turn caused bad practices to come out of the woodwork. Let me tell you one thing I am sure of, despite my youth and inexperience in the working world: Telling a few little white lies (or just being straight up dishonest) about what the job will entail will most certainly come back to bite you in the rear end and your bottom line.

61% of employees say the realities of their new job differ from expectations set during the interview process. Source: Glassdoor; photo credit: Flickr user Rumble Press

61% of employees say the realities of their new job differ from expectations set during the interview process. Source: Glassdoor; photo credit: Flickr user Rumble Press

I just finished listening to and writing an article about the Global Ground Transportation Institutes incredible webinar on hiring and retaining employees (excellent job Sarah Gazi and Mike McDonal!), and let me tell you: This was a point that could not be stressed enough. I’m sure you’ve heard the “job interviews are like going on a first date” comparison. The only way for a potential relationship to blossom out of this meeting is for both parties to be completely honest with each other.

50% of candidates say they wouldn’t work for a company with a bad reputation - even for a pay increase. Source: Betterteam Blog

50% of candidates say they wouldn’t work for a company with a bad reputation - even for a pay increase. Source: Betterteam Blog

While it is just as likely a candidate can bend the truth about their experience, there’s also a chance they will be open about a few of their weaknesses. But people skills are not easily faked during a face-to-face interview. You want your clients to be greeted by reservationists, dispatchers, and chauffeurs who are pleasant to be around, yes? Then when you come across a person who shows promise in this category, you don’t want to blow it.

The average cost per hire for companies is $4,129. Source: SHRM Human Capital Benchmarking Report

The average cost per hire for companies is $4,129. Source: SHRM Human Capital Benchmarking Report

What I mean by that is you can either:
A. Lie about some unpleasant task they may encounter as whatever position they are applying for, only to have the money you spent on training them be wasted when they quit after 90 days or…
B. Take the risk by being vulnerable, open, and honest, thereby letting this person know what they may be getting into. If they accept an offer, you can be confident knowing they understand what they are signing up for.

It may be cliché, but honesty really is the best policy. It should be a part of your company culture. You wouldn’t lie to a client, would you? Then why would you lie to the very people who are the reason you have clients in the first place?

Related Topics: business management, employee management, employee recruitment, employee retention, hiring, hiring chauffeurs, staff management

Lexi Tucker Senior Editor
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