Operations

2 Motorcoach Events Track Rise In Group Bus Service

Lexi Tucker
Posted on August 31, 2018

If you’re running any type of buses in your fleet, or are planning on purchasing some in the near future, there are two places you should be: BusCon Expo, held Oct. 1-3 at the Indiana Convention Center in Indianapolis, and LCT-NLA Show East, held Nov. 4-6 at Harrah’s Resort in Atlantic City.

While the latter may sound more familiar to LCT operators and readers, the former is no less educational. Here we break down the two events so you’ll know what you can expect to see and experience.

Don't miss out on East!

Don't miss out on East!

LCT East

When: Sunday-Tuesday, Nov. 4-6, 2018

Where: Harrah’s Resort in Atlantic City, N.J.

This year the biggest luxury transportation Show on the East Coast has more to offer bus operators than ever before. The Motorcoach Pavilion provides a section of the event to spotlight the latest and greatest buses on the market where veteran operators and newbies will feel welcome. There’s also a Motorcoach Spotlight off the registration area for even more buses.

Think you need some help reaching the same service standards as traditional luxury transportation companies? A session on service excellence will teach you all the right tools. Other education topics include employee recruitment and retention, motorcoach marketing ideas to keep buses booked solid, and maintenance programs that cut costs.

Reps from the United Motorcoach Association (UMA) and American Bus Association (ABA) will also be present to answer any of your questions.

Information: www.lcteast.com.

Must-Have Education

Sunday, Nov. 4

2:40 p.m. to 4:20 p.m.

Employee/Owner Training Workshop: Five Keys To Service Excellence

This workshop is targeted to employees of all levels, from dispatchers to managers. It’s an interactive session where attendees will learn how to properly engage clients, and leave ready to implement five keys to service excellence: Personalized attention, anticipating needs, under promising and over delivering, timely service recovery, and empowerment.

Presenter: Jamie Cooperstein, J. Cooperstein Hospitality Consulting, LLC

Monday, Nov. 5

9 a.m. to 9:50 a.m.

It’s Not The Wild West Anymore — Are You ELD Compliant?

Have ELDs got you clueless? Too many regulations for you to keep up with? This is one session you won’t want to miss. Come ready with a list of questions…although many of them will be answered without you even having to ask.

Moderator: Tom Holden, Rose Chauffeured Transportation

Panelists: JJ Keller, J.J. Keller & Associates, Inc.; Mike McDonald, Saucon Technologies

Tom Holden, Rose Chauffeured Transportation

Tom Holden, Rose Chauffeured Transportation

SESSION SPOTLIGHT: In this interactive session, moderator and operator Tom Holden says the panel will touch on the use of ELDs and allow the audience to discuss problems and concerns they have regarding them. “Unfortunately, some people were steered down the wrong path. Everyone now knows about ELDs, but the problem I’ve been hearing is some of the companies operators went with aren’t communicating well,” he says.

If you have a burning question you need answered at the session, please send it to [email protected] ahead of time so he can be sure to fit it in.

9:55 a.m. to 10:45 a.m.

Out With The Old, In With The New: When To Buy, Sell, Or Trade Your Bus

Your finances are everything; if you don’t factor them into your bus buying, selling, and trading decisions, it can spell disaster for your company. Two industry experts will guide you through the evaluation process required to assess when to change your bus fleet.

Presenters: Dennis Lyons, DATTCO; Jim Morrison, ABC Companies

Tuesday, Nov. 6

10 a.m. to 11 a.m.

Motorcoach Marketing Tips That Drive $$$

There’s no point in having big buses if they aren’t moving. This session will teach operators the best tips and tricks for showing off their fleet to prospective clients.

Presenters: Christian Riddell, Motorcoach Marketing Council; Brian Scott, Escot Bus Lines

*Motorcoach Vendors Of Interest*

*Vendors listed were signed up before 8/2/18*

  • Prevost
  • MCI
  • Temsa
  • Irizar
  • Hometown Trolley
  • Grech
  • LA West
  • Tiffany
  • ABC Companies
  • INA
  • Global Motor Coach
  • LGE Coachworks
  • Alliance Bus Group
  • CHTC Bus Group (USA)
  • Springfield
  • Executive Coach Builders
  • Turtle Top

…and many more!

BusCon is THE place for everything bus!

BusCon is THE place for everything bus!

BusCon

When: Mon.-Wed., Oct. 1-3, 2018

Where: Indiana Convention Center, Indianapolis, Ind.

This year’s Show will feature educational sessions on some of the hottest topics in the world of transportation today, including a look at all-electric vehicle usage in differing applications and alternative fuels. Another topic of interest to limo-gone-bus operators is how autonomous vehicles, particularly shuttles, are being used and what the future for the technology may look like down the road.

The United Motorcoach Association (UMA) will also be presenting two sessions on Monday, Oct. 1, including a look at how to expand your bus operation through diversification, which is ideal for those entering the motorcoach industry or for operators looking to get into using smaller-sized vehicles like sedans and SUVs.

Additional topics include forging relationships to improve mobility, how to use social media to sell your company, and preparing your operation for pandemics such as this past flu season.

Information: www.busconexpo.com.

Can’t Miss Education

Monday, Oct. 1

3 p.m. to 4 p.m.

How To Expand Your Business Through Diversification

Limousine and traditional coach operators are venturing into each other’s territories. This session will help them understand what they should know about the world of luxury transportation before they leap into a more diversified fleet.

Presented by: The United Motorcoach Association

4:15 p.m. to 5:15 p.m.

A Legislative And Regulatory Update For Operators

Regulations are never easy to follow, as they are constantly morphing and affecting transportation-related businesses. This session will tell you all about the laws related to your operation.

Presenter: Ken Presley, United Motorcoach Association

Tuesday, Oct. 2

8:30 a.m. to 9:30 a.m.

Operator Perspectives: A Look At Electric Bus Usage From Tried And Tested Experience

Are electric vehicles just for public transit, or do they deserve a place in commercial fleets? Operators who adopt the technology have seen success in fuel savings, maintenance costs, and more. Attend this session to discover if they may be a good fit for your fleet.

Presenter: Steve Wilson, Indianapolis Airport Authority

9:45 a.m. to 10:45 a.m.

The Role Of Autonomous Vehicles In Transportation

How will driverless vehicles affect your business? Discover how the technology has improved and where it needs to be. The presenters will discuss what ideal applications for shuttles look like, how the tech will affect people with disabilities, and what the future may look like if pilot projects succeed.

Presenters: Scott Conroy, First Transit; James McLary, Paratransit Expert

Wednesday, Oct. 3

9 a.m. to 10 a.m.

Why Today’s Advanced Safety Systems Won’t Leave You Behind On The Road Ahead

One of the most important aspects of providing passenger transportation is safety. Attend this session to learn about the latest strides in bus and motorcoach safety technologies — including collision mitigation — and learn how these systems will play a key role in the growth and advancement of autonomous commercial vehicles.

Presenter: Fred Andersky, Bendix Commercial Vehicle Systems LLC

9 a.m. to 10 a.m.

The Complete Guide To Social Selling

Aleja Seabron of The LMC Group, a frequent presenter and vendor at LCT Shows, will discuss which markets are on each social platform, what types of content you should be publishing, and when to pitch your product. This session is ideal for beginner and intermediate social media managers and operators who do it all.

Aleja Seabron, The LMC Group

Aleja Seabron, The LMC Group

Presenter: Aleja Seabron, The LMC Group

SESSION SPOTLIGHT: How many times a day do you see social media posts comprised of someone’s bus with their company name and phone number…and that’s it? This practice won’t get you very far. Presenter Aleja Seabron of The LMC Group will guide attendees on the do’s and don’ts of social media marketing.

“I don’t see any attempts to build relationships. It’s like when you connect with someone on LinkedIn and 10 seconds later they are pitching you a $10,000 product; When does that actually work?,” Seabron asks.

If you want your social selling strategy to work properly, you need to get more personal — especially with all of the changes Facebook has made to its newsfeed. “If you’re too sales-y, you’ll disappear. It doesn’t matter how great your content is; if all you’re doing is selling, you won’t get the engagement you want.”

If anything, it’s the fastest way to get unfriended. Many owners of luxury transportation companies have someone who isn’t a professional take over their social media for them, and this can cause more harm than you think. “Depending on the intensity of their posts, they could be damaging the business’ reputation,” she explains.

Knowing the right channels to post on for your audience is another important factor operators should consider. If your business focuses on weddings or caters specifically to the tourism market, maybe a geofilter on Snapchat is a good idea. If you are marketing to a younger crowd, you should focus your efforts on Instagram. “It makes no sense for you to be pitching your service on Pinterest if your target audience is men in their 40s.”

*Motorcoach Vendors Of Interest*

*Vendors listed were signed up before 8/2/18*

  • Advanced Vehicle Manufacturing
  • Alexander Dennis Inc.
  • ARBOC Specialty Vehicles, LLC
  • Blue Bird Commercial
  • BYD Motors, Inc.
  • Creative Carriage
  • Ford Commercial Vehicles
  • Forest River
  • Freightliner Custom Chassis
  • General Motors Fleet
  • Karsan/Morgan Olson
  • Mercedes Benz Vans
  • Midwest Bus Corp./Byk-Rak
  • Motor Coach Industries
  • National Bus Trader
  • New Flyer
  • Ram Trucks
  • Thomas Built Buses
  • UMA

…and many more!

Related Topics: BusCon, buses, industry education, industry events, LCT-NLA Show East, limo tradeshows, motorcoaches, safety education, The LMC Group, Tom Holden, tradeshows

Lexi Tucker Senior Editor
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