Operations

Devoted Employees Make Or Break A Fleet Business

Lexi Tucker
Posted on August 3, 2018

Younger workers want to understand what loyalty means from their employer’s perspective. Source: Forbes
Younger workers want to understand what loyalty means from their employer’s perspective. Source: Forbes
I’m slowly approaching my third year at Bobit Business Media (LCT’s parent company), and I feel like it’s time for a little reflection. I’m sure you read the number of years I’ve been here and had either one of two reactions:

“Wow, that’s long for a Millennial to stay in one place!” or “Are you going to ask where your participation trophy’s at now?”

Ways To Keep Your Talent

I’m pleased to say there have been far more ups than downs with LCT. While I never pictured I’d be writing about the luxury transportation industry when I walked off the stage with a diploma in my hand, it’s been a pleasant surprise. I’ve always wanted to do something that helped others, and I find I’ve been able to achieve that goal in a fairly short period of time.

They want to know if they will develop professionally more by staying at their current job or leaving for a new one. Source: Forbes
They want to know if they will develop professionally more by staying at their current job or leaving for a new one. Source: Forbes
However, there seems to be one problem (besides the dreaded U word) that we still hear operators are having trouble with: Retaining talent.

While I understand it’s different when it comes to chauffeurs due to age requirements for insurance and the necessary level of maturity needed to handle high-end clientele, office staff can be just as important to hold onto; all employees are individual pieces that make up the puzzle that is your company.

I recently read an article on Forbes that stated “43% of Millennials plan to quit their job within two years.” Among the three reasons listed are business ethics, diversity, and flexibility, and young workers feeling unprepared. While I’d agree these are all factors to consider, I want to examine one buzz phrase I’m surprised wasn’t included: “Work-life balance.”

Work-Life Integration, Not Balance

It’s a nifty phrase, but let’s get real: How many of us actually completely disengage from our jobs once we arrive home? It’s nearly impossible not to think about what

They want companies to share their financial rewards with their employees. Source: Forbes
They want companies to share their financial rewards with their employees. Source: Forbes
the next day holds for us, even while we sit in front of the TV and binge watch the latest season of Stranger Things.

Instead, I like the term I heard Jenn Lim, this year’s International LCT Show keynote speaker, use: “Work-life integration.” I’m not saying let your work consume every ounce of your time. I’m saying you should be crafting a work environment where your staff ceases to be people who are just there for a paycheck and becomes a family who want nothing but to celebrate successes and support each other during failures.

One of the reasons I’ve stayed here so long is because I love my coworkers. We may all have different ranks, titles, and duties, but there’s never a moment where I don’t feel comfortable asking for help when I need it — or offering assistance if I can tell they are swamped.

Where Would You Rank On Best To Work For?

People will have bad days no matter their age; it’s human nature. Instead of calling them a snowflake behind their back, ask them what you can do to make things better. Maybe they just need a shoulder to cry on or someone to take an interest in

Organizations focused on improving society, promoting diversity, and encouraging innovation will likely create a more motivated, productive, and loyal workforce. Source: Forbes
Organizations focused on improving society, promoting diversity, and encouraging innovation will likely create a more motivated, productive, and loyal workforce. Source: Forbes
who they are. They say money makes the world go ‘round, but what happens when you can’t get employees to stick around long enough for them to make you any? Who wants to work with people who see you as nothing but a dollar sign?

I want to end this column by asking you to read through the “Who’s Who” article and the 50 Largest Fleets list in this issue. Having many vehicles is certainly something to be commended. Now let’s broaden that concept: If you were to ask your employees where your business ranks on the Best Companies To Work For list, where would they place you? 

LEXI TUCKER is LCT associate editor and coordinator of the LCT Fast 40, a group of operators under 40 who collaborate and learn from each other about all aspects of chauffeured transportation. She can be reached at [email protected]

Related Topics: business ethics, business management, employee management, LCTFast40, management, Millennial Matters, Millennials, staff management, work-life balance

Lexi Tucker Associate Editor
Comments ( 1 )
  • Anthony

     | about 9 days ago

    Good article although the 50 largest fleet list was thrown out the window back in or around 2012. Being in the industry in los angeles for over 20 years we learn who is who and what is what....i watched an operator fake his way into the top 100 largest fleet listing his company with a fake 98 vehicles... and while most of us in los angeles knew is was less then 75 and about 12 vehicles would be called in great shapa or condition to send for customers. I have watched this operator simply fake his way into who ever falls for his limousine service and this year everything was thrown out the window when he was elected into an industry association... i also laughed at the fake self promoted story he had printed on chauffeur driven magazine that also taints that publication..... i am shocked on the industry allowing these fake self articles and specially the association dealings.. i was thought that if you had an active criminal investigation/case against your limousine service you are not allowed to run for any position or be on any board. This sends a bad message to all... the straight operators simply watch from the sidelines and shake their heads. Enough is enough.... it also does not help any operator to think he can grow his business just like the fake operator pretends he has. If you had 85 vehicles and your monthly sales were around 170,000 dollars.. well folks in my opinion your a complete failure

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