Operations

Stand Out By Showing You Care

Lexi Tucker
Posted on July 31, 2017
Dave Stacks believes with Uber and Lyft around you have to strive for excellence daily.
Dave Stacks believes with Uber and Lyft around you have to strive for excellence daily.

Who: Dave Stacks, president of King Car Service, Pearl River, N.Y.

Customer service: To stand out from other chauffeured transportation companies, Stacks tracks all of his clients’ flights to ensure timely pickups and drop offs. He also sends a photo of the vehicle and the chauffeur’s information to customers before their trips so they know who and what to expect. The company offers wake-up calls and Stacks checks to see if clients have any special requests like a specific brand of chips or mints. “My goal is to meet any and all of my clients’ needs,” he says. He calls all customers after a trip to follow-up and ensure their rides met expectations.

Biggest successes: Starting with one vehicle and growing fast. Within six months of starting the company, he had four vehicles on the road.

Marketing strategies: Stacks uses social media channels like Instagram and Facebook, and Google AdWords. He self-promotes with business cards any chance he gets. However, most of his business comes from word-of-mouth recommendations.

Fast Facts

Location: Pearl River, NY
Owner: Dave Stacks
Founded: 2015
Vehicle Type: Sedan, SUV, party bus, stretch limo, van
Fleet Size: 15
Employees: 16
Annual Revenue: N/A
Website: www.kingcarservice.com
Facebook: https://www.facebook.com/Kingcarservice/
Phone: (845) 405-6305


Start-up costs and methods: With $10,000 and one car, Stacks started King Car Service. He credits much of his success to social media, but also networks a lot at shows. Stacks is a student of Bill Faeth’s popular and informative Limo University program, and is always looking for input from fellow operators to improve and take his company further. “I named the business King Car Service because I want all my clients to feel like royalty; the minute we pick them up is when their vacation or business trip starts. We try to make it as pleasurable as possible,” he says.

Advice: If there’s one thing operators must do, it’s take pride in your profession. “You can’t come into the business thinking ‘I’m going to make a million dollars,’” Stacks says. “You have to go in liking what you do and have a passion for making people happy. Also, don’t be afraid of TNCs because customer service can go a long way.”

Origins: Stacks started with “one car and a mixed direction.” He wasn’t sure if he wanted to work with taxis or limos at first, but after attending a few LCT shows, he realized chauffeured car service was the right move for him. His first vehicle was a black Ford Crown Victoria, and he eventually upgraded to a Lincoln Town Car. After realizing he needed to expand further, he bought SUVs to accommodate more passengers.

Future plans: Stacks wants to get more involved with corporate work and buy some buses so he can expand his fleet into new markets.

Lessons learned: Although he’s still learning every day, Stacks believes with Uber and Lyft around, you have to strive for excellence daily. “Whether your clients are using you to get to the airport, a concert, or a wedding, you really have to go above and beyond for every trip,” he says. He also thinks the key to creating a great operation is hiring and retaining quality chauffeurs.

Free time: His hobbies include outdoor activities like fishing, car racing, motorcycles, and traveling. “With the summer here, I hope to get out on my boat a lot, too,” he says.

Related Topics: customer service, Lyft, New York operators, operator profiles, small-fleet operators, TNCs, Uber

Lexi Tucker Associate Editor
Comments ( 1 )
  • Anthony

     | about 2 years ago

    "Stand out" great phrase You must all educate your drivers to answer when customers ask about uber. I refer to the 24 year old female now paralized and havibg to take uber to court for medical bills !!!!!!! 2017 she was a passenger in a toyota sienna and the driver ran a red light There is no accountability of how many hours the guber driver has been waiting for a call Corporations with a security department do not allow executives to take guber ... they understand the dangers

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