Two corporate travel executives explain how providers can adjust to shifting demands and preferences.
The LIMO Facebook page recently shared some excellent suggestions on how to control clients who like to change their group size without telling you.
Chris Vecchio of ChiTown Party Bus in Chicago and Brian Whitaker of Chicago Transport Solutions both found themselves in unfortunate situations. They sent confirmations for rides showing the vehicles assigned and the passenger capacity. This may seem unimportant, but they caused service and profit problems.
For Vecchio, this meant a client who booked for 10 passengers. As a kind gesture and for client comfort, he generously chose to put them in a 14-passenger vehicle priced on the lower capacity vehicle. Unfortunately, the confirmation referred to the vehicle capacity of 14, and when the larger vehicle had a maintenance issue, this operator naturally sent another vehicle — one with a capacity of 12. Should have been fine, right? But the client showed up with 14 instead of 10 because the confirmation gave her too much information. So much for being nice. Truly no good deed goes unpunished.
Likewise, Whitaker often sends his larger 55-pax motorcoaches when the 47-rider capacity vehicles are booked. His affiliates know this and sometimes ask for 47 passenger quotes knowing he would get a larger vehicle for a lower price. Geez, with affiliate friends like that, who needs enemies?
Confirmations are a written contract that hold clients and operators to an agreed upon service and price. While several operators gave the appropriate advice of only confirming the agreed-upon number of passengers, HF Grady also offered a well-worded warning for those clients who would take advantage. Here is a simplified version of it that should help eliminate lost profits.
Based on availability at the time of booking, we may send a vehicle larger than requested. Regardless of the vehicle we choose to send to you, if you have more passengers than you agree to on this confirmation, we reserve the right to charge additional fees to cover any additional costs that we incur by your unconfirmed change in passenger count.
Treat every confirmation like the written contract it is. Only put the agreed upon passenger numbers and vehicle types on confirmations, and add a caveat like this to protect yourself.
California operator Anne Daniells has more than 25 years of experience in corporate America and the limousine industry, and once owned an LCT Operator Of The Year Award-winning limousine company. She can be reached at [email protected]
The Richmond, Va.-based operator believes in measuring all aspects of the operation and then benchmarking it against other companies.
The changes come in response to AB5, which makes it more difficult for employers to classify workers as independent contractors.
Instances such as reckless driving, taking detours for personal work, and ferrying unknown passengers for quick money do occur.
The J4500 buses will enhance Louisiana Motor Coach's growing regional charter and tour business.
The results of a recent survey reveal an overall positive outlook, despite concerns about political and economic stability.
Former Air Force pilot Otis “Hoop” Hooper will tell operators how to build business missions that land results.
eNews Exclusive: Maria Priestly wants to see more industry women volunteer and push each other toward greatness.
Christina Davis of The LMC Groups recently hosted a webinar that focused on how to get your staff energized and excited to make a difference in your company.
Andrea Racanelli presented a session at the 2019 LCT East Show that will help any operator achieve a better understanding of online marketing.
JAN/FEB LCT Cover Story: The Los Angeles operation creates a bold luxury service model that pursues a progressive edge while promoting a cleaner environment.
As TNCs continue to prosper, California is fighting back against their dominance.
Not only were the luxury automaker's fourth-quarter sales up by 17.8%, but its entire year sales increased by an impressive 8.4%.
The ride-hailing structure depends on the gig economy, where workers are hired as subcontractors rather than employees with full-time benefits.
CBD and CDLs don't mix. Even labels that state something is THC-free may cause positive drug tests.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.