Industry Research

How Limo Operators Can Compete With On-Demand Mobile Tech

By Amy Harris and Sara Eastwood-McLean
Posted on November 14, 2013

INTRO: The growth of smartphone apps for on-demand chauffeured transportation service has created an opportunity and a threat to the traditional limousine business. New on-demand mobile technology in chauffeured vehicles was initiated by Uber Car in 2010.
Since then, there have been many new “pure technology” companies that have joined the fray. Companies such as Hailo, SideCar, Lyft, and others not steeped in the traditional livery business provide the technology that allows a passenger and a car to come together. These technology companies do not own vehicles nor do they employ drivers.
Chauffeured transportation regulations pre-date these companies’ business models. This troubles traditional ground transportation operators and confuses those who rely on those traditional operators — corporate travelers and their travel managers.

Nevertheless, in order for the traditional limousine industry to compete successfully in the future, ground transportation providers will need to offer equally slick technology that is also fully integrated into their back-office infrastructure. They must have a seamless, multifaceted, on-demand, and advanced reservation capability to fully serve their corporate and retail customers.

Complete unedited versions of the research paper that appeared in the November 2013 issue of LCT Magazine can be found below:

Deem Ground/LCT White Paper PDF Here

or copy and paste below link to download:

Sources: Deem Ground and LCT Magazine


Related Topics: Amy Harris, building your clientele, business travel, client markets, corporate business, corporate travel, Deem Ground, How To, mobile applications, mobile technology, research and trends, Sara Eastwood-Richardson, vehicle apps

Comments ( 1 )
  • jk

     | about 6 years ago

    I have been speaking with many owners, operators, and drivers, the conversation usually ends up with them complaining about what Uber is doing to their industry. What is surprising to me is that there is a solution that has been around for many years and works miracles for hotels and the hospitality industry, it can be implemented into the car service industry; which has these complex reservation systems, there is no centralized information/reservation source, limited selection for corporate users, no integration between buyers and sellers globally, very limited asset utilization, no centralized market exchange between buyers and sellers - I can go on and on. So, if anyone is looking for a solution it is here NOW: [email protected]

More Stories
(Clockwise from left): New GGTI board directors Vojkan Tasic, Adam Parken, Sally Snead, and Michael Schneider. (GGTI photos)

GGTI Adds Four Board Directors

The industry's emerging professional group gears up to lead operators toward more business resources and connections.