Operator Profile: John Rinaldi and Kaya Kouvonen

John Rinaldi and Kaya Kouvonen, Olympic Limousine Co.  (Los Angeles, CA)

In Business: 1 year

Fleet: 1 stretch and 1 sedan

Employee: 3 chauffeurs and 3 office staff

Keys for Success: “Olympic Limousine Co. is focused on service with the personal touch to both corporate clients and other customers. For first-time customers, we focus on making them repeat customers. Limousine transportation is increasingly becoming the transportation of choice for both business and leisure. Hence, we offer a variety of incentives for all occasions. Clients have come to rely on these incentives and our quality of service”

Benefits Offered to Employees: “Our company believes that happy and content employees fuel productivity, as well as profits. Olympic Limousine Co. is currently working on a competitive employment and benefits package that includes comprehensive health care coverage, vacation pay, child care, family counseling, retirement benefits, merit pay, investment opportunities, and other appropriate employee incentive packages.”

Company’s Role in Improving the Limousine Industry: “One of the company’s main objectives is to play a very active and visible role in helping to usher the limousine industry in Southern California into the 21st Century. We have joined the National Limousine Association and want to contribute to an industry-wide improvement of services to clients and benefits to employees.”

Chauffeur Management: “We have developed a comprehensive chauffeur management policy that includes an intensive in-house training program and continuing education, as well as refresher courses—both classroom and field training — in all aspects of chauffeuring. Emphasis is on safety, grooming, dress policies, and customer service.”

Rinaldi’s Objective: “The demand for limousine service keeps increasing at a very healthy pace in Southern California. We plan to grow and service this increasing demand. Our immediate goal is to become one of the best, if not the best limousine service provider in Southern California.”