Operations

Operator Outlook - Amenities for Corporate Clients

LCT Staff
Posted on July 1, 1990

What amenities do your corporate clients generally prefer?

A phone is very important. We send surveys to our corporate clients, asking them what they need. Usually they respond that they want a phone, prompt­ness, a dignified, professional-looking chauffeur, and a clean car. They’re shifting from limousines to the smaller town cars and sedans because they want to save money. I’ve been watching the car fax market, but clients have not requested them yet. -Jon Harrer, VIP Prestige Limousine Service, Ltd., Roswell, GA

First of all, a Cellular One. They want a phone system, then a television. VCRs are not usually requested here. Corporate clients also want a privacy divider. -Linda Koch, Severna Park Limousine Service, Inc., Severna Park, MD

We certainly would provide a cellular phone, and definitely a two-way radio. Our chauffeurs wear a white shirt, black tie, and a black suit. Clients ask for a dark vehicle, usually a sedan, because they’re less ostentatious. We’re careful never to use the client’s name over the radio. We want to ensure confidentiality. -Richard Lullo, Concorde Limousines, Houston, TX

Our corporate clients are not interested in televisions. They are interested in comfort, so we pro­ vide a six-seater with leg room. Some specify that they want cellular phones. Some outfits have portable phones they put into their vehicles so they don’t have to tie up a long limousine with a corporate client. -William Prime, Prestige Limousine, Albany, NY

One of our corporate clients recently wrote us a letter listing the top 10 things he liked about our service. He listed ‘reliability’ every time. Our cars are very simple. The best amenity for a corporate customer is the right car in the right place with the right chauffeur at the right time. -Charles Wisniewski, Teddy’s Transportation, Inc., Norwalk, CT

Our corporate clients want a cellular phone with call waiting, a portable computer with modem hookup, a fax machine, newspapers—the Wall Street Journal, USA Today, and the L.A. Times. In the mornings they usually want coffee, regular or decaffeinated, fresh squeezed orange juice, and croissants. The chauffeur should do some of the things that the client’s secretary would usually take care of, such as helping with lunch reservations or dinner reservations and getting items that the client needs en route. -Forrest Burton, Ritz Limousine, Fullerton, CA

Corporate clients want to make sure there’s a cellular phone that works in the car. They want some­body in a plain old black suit or a white shirt and tie, somebody low key. They’re not looking for someone to wear a tuxedo or outdo the client. They want a chauffeur who is professional, but not glitzy. Very few have used the alcohol in the limousine. While I do mainly party work, I am interested in focusing more on corporate accounts. -Janet West, Arrive In Style Limousine Service, Inc., Long Beach, CA

Related Topics: cellphones, corporate business, marketing to corporate travelers, onboard amenities

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