People

Russian Operator Delivers High Levels Of Service

Martin Romjue
Posted on April 30, 2012

Business Services LLC is a premium limousine and chauffeur service based in the Russian capital of Moscow that also runs vehicles in the city of St. Petersburg. As a member of Eurolimousine.net, Business Services belongs to a consortium of about 25 limousine service providers in Europe ready to affiliate with American operators. English-speaking chauffeurs handle airport transfers, corporate road shows, conferences, business trips, sports trips, social events, and city tours. The company also belongs to the NLA. Owner Sergey Grankin (left) recently corresponded with LCT.

What is unique about chauffeured services in your nation compared to the U.S.?

Chauffeured services in Russia have a shorter history compared to that of U.S. chauffeured service. This kind of service started to develop in early 2000, and is still in a stage of growing and developing. People want to have the good Western mentality of service in Russia, which was difficult to find 10 to 15 years ago. Our company provides international standard services for our clients that correspond with Russian reality.

What are key challenges of your service area/region?

The main key challenges are huge traffic jams in Moscow. Sometimes roads are blocked because of the government cars, with police giving them the ‘green line’ the whole way. There are problems with parking in Moscow and St. Petersburg streets, hotels and sometimes at the airports.

What qualities do you look for in a U.S. affiliate?

We are looking for affiliates who are working with corporate, executive and business clients [based on] international standards of service.

What specific rules or procedures do U.S. operators need to be aware of when affiliating with operators in
Russia?

All payments via credit card will be charged in rubles due to Russian law.

What are your primary business challenges?

There is no support from the government in transportation and for the chauffeured service industry. Car loans are very expensive. Gasoline prices are growing very fast. It is very difficult to find professional personnel in the chauffeured service industry.

What are your top-rented chauffeured vehicles?

Mercedes-Benz E-class sedans
Mercedes-Benz Viano minivans
Mercedes-Benz S-class premium sedans
Mercedes-Benz Sprinter vans

What types of clients do you typically serve?

Mostly we serve corporate clients from investment firms, consulting companies, and large [corporations], and people from the business community.

How much has your company grown in revenue and fleet size since 2006?

The fleet has been increased from seven to 20 vehicles. The revenue has grown twice as much.

FAST FACTS:

  • Name: Business Services LLC
  • Location: Moscow, Russia
  • Founded: 2003
  • Owner: Sergey Grankin
  • Operations manager: Evgeny Zhukov
  • Main service regions: Moscow and St. Petersburg
  • Vehicle types: sedans, executive minivans, buses (Mercedes Benz)
  • Fleet size: 20 vehicles
  • Employees: 35
  • Annual revenues: $1 million
  • Website: www.bslimousine.com
  • Contact info: [email protected]; 24/7 dispatch phone +7 495 970 4642

Related Topics: Global Operator, Global operators

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