Operations

Ongoing Training: A Method for Success

Jim Luff
Posted on January 12, 2012

Continuing education
Many industries engage in “continuing education” for many different reasons. In the medical profession, scientific discoveries change the way health care is provided, so keeping current is essential for health care providers. Teachers also have continuing education and even devote days to teach the teacher. Those days are known as “in-service” days and can be annoying to parents who must seek childcare, but schools clearly benefit from ongoing professional education. For the transportation industry, training can avoid complacency and provide better methods of delivering service and using industry technology.

Cross training
Cross training is a method of teaching one employee the duties of another, although they may not be routinely engaged in performing the duties. Cross training of employees can be extremely valuable in covering employees that may be out sick or on vacation. Teaching a chauffeur or driver how to take reservations in the office or even how to process post-trip paperwork can help your company in a time of need. Rather than wait until the unexpected happens, train in advance so that you can move employees to other positions as needed. Cross training must be ongoing since teaching someone to do a particular job in a single day is not as efficient as having them do the same task periodically as a constant refresher. You also can have office employees teach each other their various daily functions so that they can better help each other with workloads when needed. Office cross training can drastically streamline and improve your daily operations.

Safety training
Safety training should be ongoing and include procedures to be followed for things as simple as changing a tire. Chauffeurs/drivers who are properly trained on the procedures to follow when involved in an accident could save a life. If the procedures to follow for an accident are taught a few times a year, your chauffeurs/drivers will be better prepared to handle an accident, as their training will kick in automatically to secure the accident scene, begin documenting the accident, and obtain witness statements. Without proper training, the chauffeur or driver may not know how to react, and this can cause embarrassment and possible liability to your company over your failure to train. You might consider enlisting outside sources such as your local police or fire department to provide training sessions. A Red Cross Basic First Aid class also would benefit your employees and better prepare them in the event of a natural disaster.

Training expense
There is a cost for training if you require an employee to show up for it. You can offer voluntary training and make it available to employees, but that diminishes the likelihood of participation. For office staff training, there is no additional expense, and the benefits of taking the time to cross train will lead to a smoother operation. It costs more to pay a chauffeur or driver to come into the office and train on the spot than if you already have a trained substitute. If you had an office employee injured or ill for five days or longer, your business could suffer without a back-up employee ready to go. Training always should be considered the key to success.

Related Topics: chauffeur training, driver training, New Operator, staff training

Jim Luff Contributing Editor
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