How AI Is Changing Customer Service Forever
What separates a client from a brand loyalist?
 |
 |
#2: Ignoring ROI on the latest gadgets. Ultimately, using technology is not about having cool gizmos, but about selecting and applying technology in a way that maximizes ROI — return on investment. A cool gadget is only such if it ultimately saves you time, money and hassles.
#3 Failing to integrate everything online. A company’s software system should integrate readily with an online platform, allowing for open systems that talk to each other 24/7. As an example, Limos.com has integrated with the popular LimoAnywhere software. Operators should make sure everything on the back-end of a business operation is available and accessible online.
#4: Being blind to where potential customers are. And where are they? Online all the time, consuming digital media. Companies make the biggest mistake by not being number one online versus their competitors; for advertising and marketing through the Internet, booking reservations, tracking rides, using online social networks, and tapping search engines.
#5: Not staying customer-centric. A chauffeured operation needs to go where the customers are and make it easy for them to do business and get information. Customers are on laptops, iPhones, Blackberrys, PDAs, iPads and cell phones. A business needs to provide access points for customers where they want them. To be online in a growing market is how you build business. The wider world is heading to the Internet for commercial purposes, and will stay there.
What separates a client from a brand loyalist?
Mike Remedios is tasked with transforming the app-driven chauffeured service network.
Why fly or take the bus? This car can take you where you need to go, enabling you to work, sleep, or relax.
Self-driving vehicles are still quite a way from being able to ditch the human version of self.
The OEM hopes someday its self-driving Sienna minivans will be equipped with autonomous tech.
Valsoft Corp. acquired the longtime luxury transportation operation technology provider in a recent deal.
Commentary: For people hoping to rely on vehicles to do all of their driving, it’s too early to completely check out.
The driver testing the autonomous vehicle was streaming a TV program at the time of the accident.
AUG. LCT: Here’s how to ease one of the most difficult transitions your operations may ever have to make.
AUG LCT: Summit attendees geeked out into hipster techies for three days as they dissected luxury transportation’s No. 1 challenge.
AUG. LCT: Before vehicles can ditch the drivers, government and manufacturers face plenty of challenges to bring it all about.
AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?
By using low-speed vehicles and limiting their range, the Coast service has decreased the number of tech challenges.
While companies are interacting constantly with artificial intelligence every day, the technology now transcends the office space.
No more arguing over whether passengers will watch romcom, sci-fi, or action adventure.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
All These Limo Events Part 3: Networking 101
What Are America's Best Airports?
D.C. Regional Service Springs Northward To Vermont
K von Strasser
| about 8 years agoGreat points all. The livery industry seems to be slow to pick up op the massive change to new channels and "availability on the customer's terms." Everywhere the move is on from using the cell phone (voice) to digital media such as chat, text/sms, social networks as well as the web. Customers and potential clients want answers now, on their schedules. They are demanding customer care on their terms when it's convenient for them. The companies that take the lead in meeting customers' (and prospective customers') demands across the new spectrum are going to clearly stand out from the crowd in a tough market. This article makes solid sense to anyone that has taken a look around and seen the change.