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A BostonCoach chauffeur with the new fleet addition of the Cadillac XTS livery sedan.
Cadillac’s new generation luxury sedan has made strong first impressions on Boston Coach clients and chauffeurs alike during its first few months on the road.
The first XTS sedans, which debuted at the 2012 International LCT Show in Las Vegas in February, entered fleet service in mid- to late-July. Leading limousine operations deployed a few to serve top corporate clients to see how the high-tech successor to the DTS sedan would perform.
Boston Coach put eight XTS sedans into its fleet on July 15; two each in Boston and New York, and one each in Washington, D.C., Chicago, Philadelphia and New Jersey, said Marc Martine, senior vice president of operations for Boston Coach. As of early December, the highest accumulated mileage on some of the XTS sedans was above 50,000 miles.
Chauffeured runs on the XTS sedans so far have broken down at about 75% point-to-point trips and airport runs, and about 25% hourly rentals and/or as-directed (A/D) trips.
The company used an electronic survey among clients and chauffeurs to measure key fleet metrics of the XTS, including ride, comfort, visibility, accoutrements and general impressions. Clients and chauffeurs scored the vehicle on each metric on a scale of 1 to 5, with 5 as the highest. The collective XTS score based on all the surveys was 4.6 out of 5, among the highest ever rankings for a Boston Coach fleet vehicle. No vehicle has ever scored a perfect 5, Martine said. Vehicles must rate at least a 4 to remain in the Boston Coach fleet.
“Everything we’ve experienced has been a green light full go on the car,” Martine said. “We are continuing to run the car aggressively and see how it responds at higher mileages.”
So far, there have not been any maintenance problems, as the XTS is a new model and it will take a few more months to get to 100,000 miles-plus, when operators can accurately assess the maintenance and mechanical quality of a high-usage fleet vehicle. Routine repair work has been covered under Cadillac’s plan, Martine said. “It’s been a pleasure to have in the fleet so far.”