As Detroit prepares for Super Bowl XI on February 5, Doug Walczak, limousine and livery manager for Ford Motor Co., is readying his team for a winning 2006. Whether assisting operators with customer service or offering support to QVM coachbuilders or LimoCare dealers, the executives who manage ford's Limousine & Livery Department are committed to excellence.
Ford Field in Detroit, home to the Detroit Lions and Super Bowl XL, is the perfect venue for this photo of Ford's Limousine & Livery team. The outstandign players are (l to r) Eric Guenther, Kim Johnston, Hal Feder, Doug Walczak, John Ruppert.
The dedicated team includes specialists in sales and marketing, QVM engineering, product development, financing and customer service. Familiar and new faces representing the department include:
Doug Walczak, limousine and livery manager, who is the point person for the industry. His role is to represent the customer and to ensure that his team provides the right products and programs to meet the unique needs of the industry.
Kim Johnston, limousine/livery coordinator, oversees production scheduling and coordination of all incentive and marketing support programs.
John Ruppert, general manager of commercial and government operations, is responsible for sales and marketing for government and commercial Heel accounts.
Eric Guenther, fleet operations manager, is the primary interface with fleet management companies, government agencies and the limousine/livery industry.
Hal Feder, executive director, is Ford Fleet's executive champion for all of Foul's Heel sales and marketing in North America.
Valuable team players behind the scenes are Scott Clark, commercial vehicle operations manager for modified vehicles; Jim Murray, limousine supervisor of Qualified Vehicle Modified Engineering; Jeff Metz, QVM Engineering Program coordinator; Dennis Pepino, LimoCare liaison manager; and Steve Richter, commercial brand manager for Foul Credit.
"Our winning formula for continued success is based on our commitment to providing high-quality products and services to meet the unique needs of the limousine and livery industry," says Walczak. "The Lincoln Town Car continues its tradition of excellence in outstanding quality, durability and reliability.''
The Town Car is supported with a 4-year/150,000-mile ExtraCare DSP for livery vehicles or a 4-year/l 50,000-mile Lincoln limousine limited warranty on eligible QVM manufactured limousines.
"For 2006, the Lincoln Town Car will continue to be the industry leader as the premier vehicle choice for chauffeured transportation. The roominess of the Executive L series is an example of our innovation and is the benchmark in the industry." says Walczak.
As for its SUV product, Walczak says the Navigator continues to receive high praise from operators for its luxurious ride and premium brand image. The base Navigator is available for livery service and the QVM-manufactured limousine package provides the ultimate experience in luxury and comfort.
With their winning combination of talent and skill, Ford's Limousine & Livery Department is sure to score big among their fans in the industry another year in a row.
QVM Means Peace of Mind
Developed in approximately 1990, Ford Motor Co.'s QVM (Qualified Vehicle Modifier) program represents a proactive approach to helping improve the integrity and quality of conversions based on the company's vehicles The goal of the QVM program are the production of higher-quality vehicles and improved customer satisfaction.
Says Doug Walczak, Ford's limousine and livery manager, "Since our QVM program assists approved coachbuilders in developing a high-quality conversion process, it gives customers the confidence that the finished product will meet their high expectations."
To show Ford Motor Co.'s commitment to the process, QVM conversions are provided with an extended limited warranty on more than 113 major components.