Christi McNeill serves as an online spokesperson for Southwest Airlines, the nation’s largest airline interms of domestic Customers boarded. Christi specializes in emerging and social media strategy. In addition to her online media relations duties, Christi works as the “voice” behind the Southwest Airlines Twitter account (@Southwestair) and Facebook account (www.facebook.com/southwest).
EDITOR'S NOTE: The below press release from Southwest Airlines easily raises the same issue for chauffeured transportation: Are clients increasingly reaching out on Facebook and Twitter to communicate with providers and deal with customer service issues?
Marketwatch Press Release On Holiday Travel Social Media Engagement