SOUTH WINDSOR, Conn. — Michael Lindsey, CEO of South Windsor, Ct.-based Lindsey Limousine, and creator of RateButler.com, has launched a new program, LimoSurvey.com, to help operators get better feedback from their customers.
National studies claim that for everyone customer who complains, there are 26 who will not. That means for everyone 10 complaints, there are 260 potential customers who have complaints but didn’t voice them. On average, a customer who has had an unpleasant experience with a business will tell 9-10 other people about it.
As a general rule, dissatisfied customers do not complain – they just leave.
LimoSurvey.com gives companies the opportunity to save dissatisfied customers before they leave and spread negative word of mouth.
The premise is that customers feel more at ease knowing their feedback is being managed by a third-party and are thus more inclined to fill out the survey.
“Studies show that a LimoSurvey.com feedback form is twice as likely to be filled out than a dedicated, company-specific form,” states a LimoSurvey.com press release.
“The biggest advantage to LimoSurvey.com is the Dashboard Module that each company uses to see their data” Lindsey said. “LimoSurvey.com is the only program that actually compares your company’s results to others in the limousine industry. One company cannot see any of the data from the other companies, but their own data is presented in a graphical form comparing their results to others within the industry.”
For more information visit www.LimoSurvey.com.
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