Technology

Clients Want More Do-It-Yourself Business Travel

Posted on October 20, 2010 by LCT Staff - Also by this author - About the author

More travelers say they'd use kiosks and other self-serve technology. That means chauffeured transportation operators should be looking to digital, portable reservations, confirmations, and payment arrangements.

Automation in the travel industry has soared in the last couple of years, but travelers seem to want even more.

About 70% of travelers say they are ready to use self-serve devices to board planes, check bags, change flights, rent cars and book hotel rooms, according to a recent survey of nearly 2,500 airline passengers worldwide.

That percentage is a sharp increase from 2009, when 58% of travelers surveyed said they were willing to use self-serve technology.

The results come from surveys taken at airports around the globe — including Atlanta's Hartsfield-Jackson International Airport and London's Heathrow Airport — by SITA/Air Transport World Passenger, a Swiss company that specializes in technology and communications for the airline industry.

The survey signaled bad news for travel agents: Of the passengers surveyed, 74% booked their flights online.

But it offered good news for airlines that earn revenue by booking hotels and car rentals through their websites: Of those surveyed, 38% said they used airline websites to book hotels, up from 21% last year.

In addition, 35% said they used an airline website to reserve a rental car, up from 19% last year.

"The survey demonstrates that passengers are increasingly comfortable with using a variety of options, whether online, kiosk or mobile check-in," said Cathy Stam, a spokeswoman for SITA.

Source: Los Angeles Times

View comments or post a comment on this story. (0 Comments)

More News

Driverless Vehicles Will Alter How We Buy, Own, Insure Cars

Automakers are not only unprepared for the change -- they’re not even trying.

Owners Of Dav El/BostonCoach Buy GroundLink

Marcou Transportation Group has also acquired the Limo Anywhere software company, which will remain independent.

iCARS, Limos.com Join To Create Global B2B Network

The chauffeured car service links its on/near-demand app with an online ride booker and lead generator, resulting in new opportunities for operators.

How Uber Deploys Data To Get Its Way With Cities

Airbnb and Uber are using information to maintain control of their relationship with local governments. 

It's Time To Realize The Power Of Mobile Marketing

With the new year comes compelling evidence 2017 could be one for the history books when it comes to smartphones and tablets.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - March 2017 $12.95 INT'L LCT SHOW ISSUE COVER STORY: * Innovate or Die: Show To Be a Business "Disrupter" * *
LCT Magazine - February 2017 $12.95 NEW MODELS ISSUE COVER STORY: * Fleet Vehicles Preview * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close