ABOUT PHOTO: Massachusetts operator and LCT Operator Of The Year John Greene tries out his company's new TripTracker software.
SUMMARY: The technology provides up to date flight information and allows customers to directly input and access their travel details.
RANDOLPH, Mass. — ETS International of Quincy, Mass., has implemented TRIP TRACKER, a limousine management software system that not only gives the company greater control over its transportation network, but also allows ETS customers to input and track their own ground transportation trips.
ETS INTERNATIONAL, which services more than 150 trips a day, is the way information comes into the system, said Jim Moseley, vice president of development for Trip Tracker.
“In the past, a limousine company client booked trips by making either a telephone call, emailing or faxing the information,” Moseley said. “With Trip Tracker, customers can input their own information directly, so there’s less chance for error.”
Using TRIP TRACKER, an ETS International dispatcher has access to immediate travel information through FlightView, which relays FAA data on projected landing times, delays, as well as “wheels-down” status. The information is then routed directly to a driver's cell phone, eliminating costly waiting time for drivers. And through the system’s integrated mapping and GPS capabilities, all a dispatcher does is click on a trip and see where the driver has been for the last 30 minutes.
Another valuable feature of the Trip Tracker system, also designed for ease of use by both business travelers and limousine companies, is its Remote Concierge feature.
“We have embraced the Internet with our ability to let clients and operators not be tied to an office with our Remote Concierge application,” Moseley says. “By utilizing a secure portal, ETS allows its clients, employees, drivers, affiliates and agents to book, track, and manage trips, review invoices, and print receipts once given permission via a user ID and password. The client’s data is safely hosted on ETS’ s secure servers and not by any third party, not even us.”
ETS president John Greene sees this as a major step forward in his company’s customer service. “This is a great feature for our customers as it gives them better control over their trips. They can monitor their pickups, make changes, view the driver’s status, their flight status, book future trips, even print out an invoice, all directly from their computer, smart phone or hand-held device.
“From there, the data flows into QuickBooks and allows us to generate invoices with complete trip details,” Greene said. “The software is also completely secure for all credit card transactions.”
ETS INTERNATIONAL operates a fleet of luxury sedans, SUVs, limousines and executive vans in the Boston and Providence area, and a global network that provides service worldwide. ETS International has been awarded LCT’s Limousine Operator of the Year for 2010 31-50 vehicles category.
Information: (888) 366-3388 or visit ETS INTERNATIONAL WEB SITE.