The software will make customer and vehicle communications easier, and help update chauffeur assignments in real time.
GLEN BURNIE, Md. — ZBEST EXECUTIVE GLOBAL TRANSPORTATION SERVICES recently launched eFleet, a digital dispatch and monitoring system. The company hopes to improve its operations with this pilot system, which was installed in late July.
“The eFleet system really streamlines the transportation process while improving customer service,” General Manager George Rains said.
Through the eFleet monitors inside the vehicles, chauffeurs are able to communicate directly with the dispatchers at the company’s headquarters. Chauffeurs continuously update the dispatchers with their status, such as “arrived,” “customer in car,” and “complete,” while the dispatchers can see the location of the vehicles through the GPS tracking device in each unit. Dispatchers also can send new assignments to the chauffeurs, and their routes are automatically updated.
The eFleet software also synchronizes with Livery Coach, the company’s reservation and dispatch software. eFleet is installed in a portion of ZBest’s fleet. The company plans to expand the system to the rest of its fleet in 2011.
Established in 1993, ZBEST EXECUTIVE GLOBAL TRANSPORTATION SERVICES is a nationwide transportation service based in Baltimore. ZBest provides luxury transportation for corporate and leisure travelers with its fleet of more than 25 vehicles.