TALKING BACK: Clients Tell BostonCoach What They Think

Posted on May 5, 2010 by LCT Staff - Also by this author - About the author

Called Survey On The Spot, the new iPhone survey applicaton has an instant feedback function that enables customers to help the company evaluate its customer service while still in the chauffeured car.

BOSTON — BostonCoach, one of the largest chauffeured transportation providers nationwide, has chosen On The Spot Systems mobile applications to get client input on its service level and quality.

By providing instant access to customer opinions, SURVEY ON THE SPOT enables businesses such as BostonCoach to gather information from customers on their iPhones, smartphones and the Web.

"Survey On The Spot will enhance BostonCoach’s efforts to gain insight into the needs of its clients, which is critical in the service business,” said On The Spot Systems CEO Geoff Palmer in a statement.

The mobile application will help BostonCoach reach its service goals by allowing the business to receive service and satisfaction insights directly from the clients while they are experiencing the service in the company’s vehicles. It provides BostonCoach clients with easy access to a questionnaire that allows them to post comments and photos about their BostonCoach experiences. The survey is available as a free iPhone application and can also be accessed on Blackberry devices and other smartphones by visiting the HYPERLINK.

About The Technology

ON THE SPOT SYSTEMS develops mobile systems to enable businesses to gather customer insights and service feedback wherever and whenever it is needed.

SURVEY ON THE SPOT enables retailers and other service focused organizations to capture in-the-moment customer feedback cost effectively. Using iPhone and smartphone technology, the surveys provide onsite insights including photos and text commentary. The system also features service alerts, digital coupons and rewards, and automated data reporting via the web.

Source: BostonCoach

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