Chicago Sedan Service Launches New Custom Technology

Posted on October 10, 2014

SCHILLER PARK, Ill. -- SMART Cars announced Oct. 8 it will add three innovations to upgrade the service experience for its chauffeured clients: Large-screen Apple iPads, a smartphone app, and new dispatch call center software.

With these innovations, SMART Cars promises to give clients a 99% traveler satisfaction rating on the following: accurate booking and ride-request information, on-time pick-ups and drop-offs, and personalized services honored and delivered, said SMART Cars founder and CEO Stuart Rothstein.

SMART Cars chauffeurs will have large-screen Apple iPad tablets equipped with specialized applications for clients. Chauffeurs will use their iPad as a hand-held electronic billboard to greet clients at busy airports and hotels by name in large, illuminated letters visible from 30 feet away.  Additionally, the tablets will be used:

  • To instantly access the latest road conditions to save time and circumvent accidents and traffic hot spots.
  • To inform dispatch staff of a vehicle’s location to minimize pickup snafus.
  • To collect the client's  travel-related preferences for future personalized service.
  • To let clients, at their option, complete a confidential online review of service received. Client responses will be securely sent to an independent, third party company that provides SMART Cars with instant feedback on and statistical trends.

SMART Cars will introduce a smart phone application that will allow for rapid reservation placement (each client's profile is tied to the phone). Once a mobile pickup order has been placed, the client will be able to track the vehicle’s progress to the pickup location.

SMART Cars will introduce new state-of-the-art Santa Cruz dispatch call center software, which integrates with both the new tablet and smart phone applications. This will enable quicker and easier reservation placement for clients who prefer to speak with their customer service representatives (CSRs). In addition, it will enrich most capabilities, such as sending a picture of the chauffeur and the vehicle along with the metrics being sent.

SMART Cars, founded in 1994, builds on a legacy of tech-savvy improvements. For example, in 2005 it introduced its ts proprietary AVAN (Automatic Vehicle Arrival Notification) system software. AVAN creates hi-speed connections among SMART Cars travelers, dispatchers and chauffeurs. Clients get automated airport welcome messages and upcoming service reminders.

Source: PRWeb press release

LCT background article: Chicago Companies Combine Strengths, Cultures

View comments or post a comment on this story. (1 Comment)

More News

Driverless Vehicles Will Alter How We Buy, Own, Insure Cars

Automakers are not only unprepared for the change -- they’re not even trying.

Owners Of Dav El/BostonCoach Buy GroundLink

Marcou Transportation Group has also acquired the Limo Anywhere software company, which will remain independent.

iCARS, Join To Create Global B2B Network

The chauffeured car service links its on/near-demand app with an online ride booker and lead generator, resulting in new opportunities for operators.

How Uber Deploys Data To Get Its Way With Cities

Airbnb and Uber are using information to maintain control of their relationship with local governments. 

It's Time To Realize The Power Of Mobile Marketing

With the new year comes compelling evidence 2017 could be one for the history books when it comes to smartphones and tablets.

See More News

Facebook Comments ()

Comments (1)

Post a Comment



See More

LCT Store

LCT Magazine - March 2017 $12.95 INT'L LCT SHOW ISSUE COVER STORY: * Innovate or Die: Show To Be a Business "Disrupter" * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close