Stuart Rothstein, founder and CEO of Chicago-based SMART Cars, is tapping three new technologies to improve customer service.
SCHILLER PARK, Ill. -- SMART Cars announced Oct. 8 it will add three innovations to upgrade the service experience for its chauffeured clients: Large-screen Apple iPads, a smartphone app, and new dispatch call center software.
With these innovations, SMART Cars promises to give clients a 99% traveler satisfaction rating on the following: accurate booking and ride-request information, on-time pick-ups and drop-offs, and personalized services honored and delivered, said SMART Cars founder and CEO Stuart Rothstein.
SMART Cars chauffeurs will have large-screen Apple iPad tablets equipped with specialized applications for clients. Chauffeurs will use their iPad as a hand-held electronic billboard to greet clients at busy airports and hotels by name in large, illuminated letters visible from 30 feet away. Additionally, the tablets will be used:
- To instantly access the latest road conditions to save time and circumvent accidents and traffic hot spots.
- To inform dispatch staff of a vehicle’s location to minimize pickup snafus.
- To collect the client's travel-related preferences for future personalized service.
- To let clients, at their option, complete a confidential online review of service received. Client responses will be securely sent to an independent, third party company that provides SMART Cars with instant feedback on and statistical trends.
SMART Cars will introduce a smart phone application that will allow for rapid reservation placement (each client's profile is tied to the phone). Once a mobile pickup order has been placed, the client will be able to track the vehicle’s progress to the pickup location.
SMART Cars will introduce new state-of-the-art Santa Cruz dispatch call center software, which integrates with both the new tablet and smart phone applications. This will enable quicker and easier reservation placement for clients who prefer to speak with their customer service representatives (CSRs). In addition, it will enrich most capabilities, such as sending a picture of the chauffeur and the vehicle along with the metrics being sent.
SMART Cars, founded in 1994, builds on a legacy of tech-savvy improvements. For example, in 2005 it introduced its ts proprietary AVAN (Automatic Vehicle Arrival Notification) system software. AVAN creates hi-speed connections among SMART Cars travelers, dispatchers and chauffeurs. Clients get automated airport welcome messages and upcoming service reminders.
Source: PRWeb press release
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