Uber’s New York general manager, Josh Mohrer, drew the ire of the Twitterati late Monday night with a textbook example of how not to conduct customer service in a public forum.
To wit: Erin McCann, a news editor at the Guardian, hailed a green Boro Taxi in Brooklyn. Soon after stepping in, she claimed she was kicked out by the cabby, who said he was moonlighting for Uber and presumably had another customer to pick up. McCann was, understandably, not pleased, and she took to Twitter to express her frustration:
Full story at www.fastcompany.com.