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VEHICLE TRACKING SOLUTIONS proprietary split-screen mapping.
In the highly-competitive limousine market, fleet operations cannot tolerate unreliability or inaccuracy. Vehicle Tracking Solutions
recognized this early on and has been providing progressive fleet management software to its customers for more than 13 years.
Cunningham started Vehicle Tracking Solutions in 2002 with his wife after years of working in the telecommunications industry.
“We both loved wireless technology, and saw this emerging market for using GPS to monitor assets,” he says. The couple began to build the infrastructure for the company and reached out to different transportation segments that might be interested. They found quick supporters in the limousine industry.
In the limousine industry, operators tend to use the software to improve upon best practices when serving their clients.
“People connect vehicle tracking with stopping an employee from doing something wrong,” CEO and founder John Cunningham says. “But in chauffeured transportation, it’s very different. I learned early on that these operators do great training and trust their employees.”
Providing A Modern, Mobile Experience
Vehicle Tracking Solutions, which counts Empire CLS and Dav El/BostonCoach among its clients, has developed Silent Passenger, a user-friendly robust fleet management program, powered by Google Mapping. Once onboard with the program, operators gain access to a dashboard where they see a GPS map of all vehicles integrated with real-time traffic and information on vehicle movements. Silent Passenger features proprietary split-screen mapping which allows a dispatcher to view multiple sedans at the same time, allowing for more efficient dispatching.
“Dispatchers can look at the screen and see if there’s a traffic jam,” Cunningham says. “If a car might not make a ride or be late, they can immediately inform their client or call an affiliate. What we do is help make sure operators can raise the level of service they’re providing to their client.”
An ETA feature within Silent Passenger allows operators to view the four closest vehicles to a pick-up location, as well as provide an estimated time of arrival (including real-time traffic information) to a client. FlyteTyme, a VTS client, has gone one step further by developing an app which allows clients to view their cars’ real-time locations by using the GPS data from Silent Passenger. This data enables operators to provide their clients with a mobile, modern experience — something no longer considered a luxury in this industry.
Silent Passenger allows operators to monitor driver behavior and ensure client safety. An operator can see if a vehicle, for example, is braking too hard, taking corners too closely, or accelerating too fast.
Vehicle Tracking Solutions also has helped operators manage large corporate accounts. “We can prove how long the client was at the wait stop, or how long they were at the play, or that 10-minute stop on the way home from the airport. So many times the client thinks it was just a short time, when actually it was two hours or more, so we help clear that up.”