Technology Briefing: First Identify Your Needs

Posted on April 1, 2003 by LCT Staff - Also by this author

LAS VEGAS – Operators who are considering investing in limousine industry software should initially think small, limiting their investment until they have a better understanding of how the technology can best serve their needs.

The software programs currently available to operators from most vendors will successfully perform a variety of tasks, including scheduling trips, handling billing, providing management reports for operators and their corporate clients, and processing Web site bookings, noted Apurva Patel and Gary Goldberg, executives with GT3, in presenting a workshop at the LCT Show here.

The key to buying and successfully using any system, Goldberg said, is to “identify your needs, what it is you’re trying to accomplish and then find what works best for you.” Goldberg also stressed the need for operators to talk to other operators before and after making any investment. “Software is very complicated and you’re always better off getting help from others,” he said. “Any [software vendor] should readily put you in touch with [operators] who can share their experiences.”

Limousine software should improve vehicle utilization and provide better tracking of drivers, reduce the number of billing, tracking and other errors, provide more timely billing and collection and provide useful electronic connections with affiliates.

The software systems currently being sold by GT3 and its competitors can also enable reservationists to process more orders quicker and more accurately, the GT3 executives noted.

Limousine operators may consider themselves to be in the business of transporting people but they are truly in the business of collecting, analyzing and disseminating information. Goldberg cited the examples of Fedex and online banking, noting that both have increasingly led clients to expect that they will have access to real-time information through the Internet.

“You are expected to know where your drivers are at all times,” Goldberg said. “You must have this type of information at your fingertips so you can anticipate the customers’ needs and have readily available and accurate answers for them.”

The speakers also noted that travel agents, who have been battered with the elimination of most airline commissions, are increasingly looking to add limousine and luxury transportation bookings to their portfolios. Agents rely extensively on software systems and the Internet for making reservations, tracking travelers and generating reports for clients. Limousine operators looking to forge relationships with them need to have software that integrates with these travel industry systems.

Frequent rider and passenger profile management tools and access to airline flight tracking technology are not only increasingly important to many corporate clients but also can improve a limousine operator’s productivity and save money.

In addition, corporate clients increasingly expect their limousine operators to be able to provide reservations, billing and management reports through the Internet, the speakers noted.

View comments or post a comment on this story. (0 Comments)

More News

How Do Corporate Travel Tech Services Stack Up?

Business Travel News evaluates 12 providers for its Innovator Awards, including Uber, Lyft, Blacklane.

GroundWidgets Buys Limo Alliance, Launches Platform

The combined software companies will offer a broad set of tech products to operations of all fleet sizes.

Most Business Travel Programs Lack A Mobile Strategy

Corporations are taking their time to figure out policies while travelers see access on their devices as a must.

New Technologies Take Aim At Uber

A growing number of chauffeured ride apps, which focus on duty of care, are getting ready to take on the TNC.

Twin Cities Businessman Starts Ride App The Limo Way

Call Limo offers rides on demand from a legal, licensed, insured fleet of luxury black vehicles at prices similar to those of Uber.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close