NYC TLC announces Livery Study and Passenger Bill of Rights

Posted on February 18, 2009 by LCT Staff - Also by this author - About the author

NEW YORK — New York City Taxi and Limousine Commissioner Matthew Daus said this week that the TLC is studying the possibility of redefining the ways in which passengers pre-arrange livery rides.

”We will be reviewing such obvious locations as airports, railroad stations and transportation hubs, shopping centers, etc — locations where dispatchers can arrange rides for passengers without their having to contact the livery car base directly, as the law requires.

"We are exploring the use of both public and private property for the institution of livery stands — that will of course be closely supervised to ensure that such stands are safe, efficient and that no unlicensed drivers crash the stands.

"The TLC is exploring pilot programs to test taxi group rides and livery stands, and will ensure that any such transportation models work well before making them permanent, Daus said.

Daus also announced that the TLC will soon have a Livery Passengers’ Bill of Rights for the first time, similar to the Bill of Rights that has been in place in the taxicab industry for more than a decade.

“This project began its life in my office as a TLC initiative, and the New York City Council recently passed legislation (with input from the TLC and the Mayor’s Office) to codify this important document in law for the first time.

"The Livery Passengers’ Bill of Rights will empower patrons of community car services to understand and expect the levels of service to which they are entitled, but perhaps more importantly, it will help them to understand their options to enforce these rights, should that level of service not be achieved,” Daus said.

This new law is part of a comprehensive TLC plan to raise livery industry standards, which they have successfully accomplished in the taxicab industry starting in the mid-1990s.

Daus will present a comprehensive reform and overhaul of the livery industry to increase accountability, promote safety and satisfy customer expectations this spring.

“The Bill of Rights is just a starting point in our efforts to enhance professional business standards that will accomplish many regulatory goals, including the drastic reduction of illegal and unlicensed activity that some licensed bases, vehicle owners, and drivers have either intentionally engaged in or have not been diligent in preventing on their own,” Commissioner Daus said.

Source: Commissioner’s Corner E-column; Linda Moore, LCT Magazine

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