People

Operator Profile: Bill Buff, Park Lane Limousine (Westville, NJ)

Posted on January 1, 1996 by LCT Staff - Also by this author

In Business: 10 years

Fleet: 4 stretches, 2 sedans, and 1 bus

Number of Chauffeurs: 5 full-time and 8 part-time

Benefits Offered: Commission on all trips reserved through a chauffeur. Health insurance purchased through the South Jersey Limousine Association.

Business Breakdown: 65 percent corporate, 15 percent celebrity, 10 percent airport, and 10 percent other.

Keys for Success: “I use only trained professional chauffeurs. Daily communication with chauffeurs is very important for feedback on all completed trips as well as informing them of particular preferences that a certain scheduled client might have. I utilize a zero-tolerance maintenance program for all my equipment. My company networks extensively within a very strong and supportive association – the South Jersey Limousine Association.”

Doing Large Moves: “Communication is the critical ingredient. There must be continued communication before, during, and after the move. Being able to adjust to the client who changes his schedule is the most difficult obstacle to overcome.”

Chauffeur Management: “My company looks for chauffeurs who have intelligence and the ability to reason. It is important for them to be able to think through a difficult situation. Park Lane provides extensive chauffeur training that gives them the tools to do the job. We look for personable and intelligent men and women.”

Key Industry Issues: “Unlicensed/uninsured operators and operators who do not act professionally. It is crucial that all operators live up to each client’s expectations and that he or she is viewed as a good operator in the eyes of the livery industry.”

Buff Business: “I have found that new operators are afraid of pricing their services too high and therefore offer rates that are significantly reduce. These operators price themselves out of business. All operators must have good knowledge of their operating costs so they can price their services profitably. An excellent resource for understanding costing methods is the knowledge of fellow association members who have more experience.”

View comments or post a comment on this story. (0 Comments)

More News

Long Island Operators Celebrate At Black Tie Gala

The Long Island Limousine Association awards banquet recognized member and vendor contributions to the industry.

Operators Mourn Loss Of Industry Colleague

Funeral services will be held Jan. 13 for Wisconsin operator Kevin "Big K" Doublin who had a loyal following of friends and peers.

California Group Elects New Slate Of Officers

The GCLA welcomes a new board of directors to take on some of the toughest regulatory battles in the industry.

Mobility Expert Joins Executive Ranks At Blacklane

The new COO/CFO will apply his experience to improving customer service on the ground and online.

Limo Patriot Ride Revs Up For Military Cause

The award-winning fundraiser serves as the ideal capstone to the International LCT Show.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close