People

Operator Profile: The Starr Family, A-1 Limousine (Princeton, NJ)

Posted on February 1, 1996 by LCT Staff - Also by this author

In Business: 32 years

Fleet: 40 stretches, 173 sedan, 9 vans, 4 buses, and 6 motor coaches

Number of Chauffeurs: 242

Benefits Offered to Full-Time Employees: Medical insurance with a prescription plan, 401k, 125 deferred medical benefit, dental insurance, $10,000 life insurance policy, credit union, paid vacations, six paid holidays, personal days, incentive awards.

Business Breakdown: 90 percent corporate, 3 percent weddings, 3 percent wait & returns, 2 percent celebrity, 2 percent local.

Keys for Success: “We were at the right place at the right time. There was a significant corporate opportunity when we came to Princeton. The company aggressively pursued this opportunity. We hired the right people, purchased a diverse fleet of vehicles, and continue to replace high mileage vehicles every three years. Above all, it is our objective to treat each customer as if they were the only one.”

Doing Large Moves: “Large group movements have become our specialty. We handle 100 to 300 passenger groups daily. A-1 Limousine employs on-site dispatchers, coordinators, greeters, and customer representatives to properly implement this work.”

Chauffeur Management: “All chauffeurs must be 21 years of age or older, have a CDL, a good grasp of the English language, a good sense of direction, and be service oriented.”

Key Industry Issues: “Operators are forced to be over licensed and over regulated. An operator who is properly licensed has so much more overhead than a small operator who does not obtain permits and licenses. A-1 Limousine is licensed by the ICC, NJ DOT, PA PUC, ABC, and local municipalities.”

Shining Starr: “Customer service has got to be the number one priority. Communication is vital. Utilize the technology that is available to you. It is very important to have a proven maintenance program and always periodically replace high mileage vehicles.”

View comments or post a comment on this story. (0 Comments)

More News

Long Island Operators Celebrate At Black Tie Gala

The Long Island Limousine Association awards banquet recognized member and vendor contributions to the industry.

Operators Mourn Loss Of Industry Colleague

Funeral services will be held Jan. 13 for Wisconsin operator Kevin "Big K" Doublin who had a loyal following of friends and peers.

California Group Elects New Slate Of Officers

The GCLA welcomes a new board of directors to take on some of the toughest regulatory battles in the industry.

Mobility Expert Joins Executive Ranks At Blacklane

The new COO/CFO will apply his experience to improving customer service on the ground and online.

Limo Patriot Ride Revs Up For Military Cause

The award-winning fundraiser serves as the ideal capstone to the International LCT Show.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close